Abady Response To The Critics

He probably hung up on him figuring this next guys question might be something like do sell Prince Alberts chicken in a can or something to that affect.[sm=rotfl.gif]

ORIGINAL: azul

ORIGINAL: willowchow

He must not be that way with his vendors though.  Because I know a guy who runs a online pet food distrubution company and he's very fussy about who he deals with and what brands he carries.  I know he wouldn't put up with that kind of treatment.

Robert Abady is a wonderful person with wonderful products.  I am sure that he would be rude if he were treated that way but I and my friends who also use his products have had nothing but great experiences with him, his staff and his food.

Where else could you find the owner of a pet food company willing to stay late and meet with you (someone he doesn't know) because your dogs are refusing to eat their Timberwolf and the compay won't give you any information.  I know that I was not the only one having trouble with TWO at the time and I know that I wasn't the only person to call and question it yet I was told that they had no other complaints and that nothing changed and nothing was wrong with their food.

I called Abady one day after half of my dogs refused 3 different bags of TWO for 3 days (three different varities).  I had looked at Abady before but I was skeptical of it, it was expensive, weird and had those "evil by-products" in it.  However, I was at a point that I tried just about all of the good holistic type foods and the only thing that I found that did agree with my dogs was TWO as long as I supplemented it.  My dogs wouldn't eat, I really felt that something was wrong with this batch that I got in and he was my last option.

I called there and talked with a member of his staff, I told her what my situation was and asked her about a distributor near me.  She took my information and said she'd get back to me.  In less than a half hour Robert Abady called me, agreed that it didn't seem right that they would stop eating a food that they had been eating and offered to stay late and meet with me.  Off I went to Poughkeepsie. 

He was wonderful, he spent hours with me going over the foods that I had fed in the past, his different formulas, my individual dogs and their issues....he was great.  He and his staff were very welcoming and helpful. 

I finally left there taking along the food that he suggested for my dogs.  I was still skeptical of it, it sounds too good to be true.  My dogs won't need supplements?  My dogs who are according to their allergy tests are allergic to some of these ingredients won't be allergic to this food?  I'm not going to need to give my seniors NSAIDs anymore?  All itching, even normal everyday itching will stop?  This guy was nuts....but I tried my other options and this was my last thing before I went back to cooking for all of these guys (which I hated to do).

Normally he tells you to gradually switch foods over a week or two but I couldn't do that so my dogs got half Abady and half TWO in one meal and then all Abady the next.  Everyone was fine.  I was shocked but they all did well with the switch.

I have to tell you, they are all doing amazing on the Abady.  Everything that he said would happen has happend.  Since I switched my guys to this (both the dogs at my house and my co-owned dogs who live with other people) 3 other breeder friends have also switched to Abady.  Two did shortly after I did and one just started last week.  Of the 50+ dogs that have been on it for a while there have been absolutely no complaints at all.  Everyone is thriving on it, from puppies to seniors.  I haven't talked to the other girl who started last weekend so I don't know how her dogs are doing with itso far.

The reason that he doesn't put his ingredients on his website is that people will go and read the ingredients and not understand why he uses what he uses.  He prefers people to call there and get the information or to go to a store and talk to someone there.  He's not hiding his ingredients, he just wants people to be completely informed and know why there are by-products and what by-products are.

I think I read somewhere in this thread that someone questioned why waggintails.com took the ingredients off of their site?  That is because they had old ingredients on there and they were asked to update to the current ingredients.  I'm not sure if they just took them off and aren't going to put the current ones up but I had also looked at them on that site and asked someone at Abady about the corn in the one formula and she told me that they didn't use it anymore and they were having that company update the site.

As far as the food being expensive....you get what you pay for sometimes.  I feed mostly the Formula for Maint. and Stress along with his raw and it's more expensive than the TWO but I also don't have to supplement it or give out all of the medications that I used to give. 

My opinion is that it's a great company to deal with and a great food.  Maybe it's not for everyone but I haven't talked to anyone who has tried it and didn't stay with it.

Nickie

Oh really..... You should apply for a job at their marketing department... It wouldn't convince me to purchase it , however, especially the reasoning behind not posting the ingredients on the web, stating that it would be better reading it from the bag " after you bought it", like that would make any difference.... []

ORIGINAL: cc431

ORIGINAL: glenmar

DS asked if it was customary to let folks know what was IN the food they were paying that kind of money for, and Abady called him an a$$hole and hung up on him.

So much for personality.

What does that sound like to you?  Sounds like somebody who wants to talk about marketing strategy, and Monday morning quarterbacking you on how to run your business.  That's how I would take it.  Maybe if he asked a question like how does the nutrient profile of chicken by-product meal compare to that of chicken meal he would get better response?

Oh please. when you are dealing with the public or a possible  potential customer, there is no reason for cursing at the customer either in person or on the phone, unless you are a bit unbalanced or have something to hide. Most companies would consider that a firing offence.

ORIGINAL: Edie

I hope you'll share in other discussions as well as this one.

Me too []

So,Charlie and Nicki perhaps one of you could find out why Abady called a potential customer an A-hole and hung up on them? I would be interested to hear his side of it.

LOL.....

OK, hold on a second.  Now you're slamming my kid.  My kid who is a month shy of 28 years old so not really a kid.  This is not a smart mouthed teenager who doesn't know how to talk to people.  He works all over the state doing computer work so he's not exactly a dumb person either, and on weekends he reps for Blue, and has brought that stores sales from the dumper into the top 100 nationwide.  Some weeks the top 30.  While he might be a pain in MY sitdown sometimes, he is an accomplished and respectful adult who knows how to talk to people.  He runs his own business and you don't suceed at that if you are rude and/or agressive.
 
Nor was this a mission to prove anything.  This was a question that he asked me about the food since he'd seen a thread open on my computer.  I couldn't answer his question and told him to see if he couldnt' find the answer for himself since I too would like to know the answer.  Mr. Abady shouldn't ASSUME that the average customer would even know to ask about the nutritional profile of by products.
 
In my opinion, Mr. Abady behaved rudely and without any concern for a future customer, and I would feel this way if it were YOUR adult son who was treated that way too.
 
You can call me whatever names you wish, but when you start attacking my family, that's hitting below the belt.  And that makes me angry.  Perhaps after I finish a pot of coffee I'll see some humor in your comments, but I'm not holding my breath.

Oh really..... You should apply for a job at their marketing department... It wouldn't convince me to purchase it , however, especially the reasoning behind not posting the ingredients on the web, stating that it would be better reading it from the bag " after you bought it", like that would make any difference....

 
I never stated that his reasoning was for people to read the ingredients after they bought the food.  I said that he wants people to talk to someone who knows about the food and the ingredients so they can learn why certain things are used in the food.  He has a point with this....the popular thing is to be down on by-products and he has reasons for using them.  I would have NEVER used a food with by-products before.  Had I just bought a box of this food and read the ingredients without talking to someone and learning why he uses what he uses I may not have given it a chance.
 
I know that the store that is near me who carries the food had someone from Abady come to the store to teach them about the food before they started to carry it. 
 
I certainly don't need a job with Abady or any other company and I really don't care if people use his food or not.  I doesn't matter to me.  I simply stated that I and my friends have had nothing but great experiences with Robert Abady and his staff and we are thrilled with the results we are getting from his foods.
 
He has been there for all of us with all of our questions and problems.  All I can speak of is my experience with him...what he does with other people I don't know.

How is someone supposed to learn about the ingredients or why they are used if he calls everyone who ASKS an Axxhole?
 
As I've said before, the mystery surrounding the ingredients in the food was enough to turn me off of even considering it.  The absolute rudeness he displayed to my ADULT son was just the icing on the cake.

Well, I don't mean to come off as slamming anyone honestly and please don't take it personal.  It is only speculation as to what happened during the phone call.  However, there is an old saying, 'it takes two to tango'.  I do hope you can find some humor in there after some coffee!  How about this one:  Do you only prepare FRESH chickens for you foods?  Well, then you better give them a SLAP.....haha.
 
Just teasing Glenda, please don't think it just taking shots at your son, I'm sure he is a mature bright young man and sounds like he's got a good head on his shoulders.
 
 

ORIGINAL: glenmar

OK, hold on a second.  Now you're slamming my kid.  My kid who is a month shy of 28 years old so not really a kid.  This is not a smart mouthed teenager who doesn't know how to talk to people.  He works all over the state doing computer work so he's not exactly a dumb person either, and on weekends he reps for Blue, and has brought that stores sales from the dumper into the top 100 nationwide.  Some weeks the top 30.  While he might be a pain in MY sitdown sometimes, he is an accomplished and respectful adult who knows how to talk to people.  He runs his own business and you don't suceed at that if you are rude and/or agressive.

Nor was this a mission to prove anything.  This was a question that he asked me about the food since he'd seen a thread open on my computer.  I couldn't answer his question and told him to see if he couldnt' find the answer for himself since I too would like to know the answer.  Mr. Abady shouldn't ASSUME that the average customer would even know to ask about the nutritional profile of by products.

In my opinion, Mr. Abady behaved rudely and without any concern for a future customer, and I would feel this way if it were YOUR adult son who was treated that way too.

You can call me whatever names you wish, but when you start attacking my family, that's hitting below the belt.  And that makes me angry.  Perhaps after I finish a pot of coffee I'll see some humor in your comments, but I'm not holding my breath.

 
 
I certainly hope this was aimed at someone else and not me!
 
Was that rude of Mr Abady to call your son that?  Absolutely.  Would I put it past him to call a person a name and hang up on him?  Nope...I can see him doing that.  I can't see him being rude to someone who is using the food and calling with questions but I can see him being rude to someone if they called questioning the price and the by-products.  I am not saying that I agree with this but knowing him it didn't shock me.  He believes very strongly in the way he does things.
 
I can only worry about how my friends and I are treated by him and his staff and how our dogs do on his food.  We have had no problems.  Even the guys who deliver my food are wonderful. 
 
I have heard that others have been treated rudely by them but we have all been treated great.....maybe he likes blonds?[]
 
 

I have NOT followed this thread, but wanted to add: I think most here know that by-products aren't bad.
What's bad is not knowing the SPECIFIC by-products that are used. []

And parts of this thread have reminded me of why I stay out of the nutrition forums anymore.

Argue on...

ORIGINAL: Bobsk8  Looks underweight to me...

Thanks
 

Moderator speaking.....slamming someones DOG is worse than slamming someones kid.  I would ask you all to remember your manners.

ORIGINAL: azul

Oh really..... You should apply for a job at their marketing department... It wouldn't convince me to purchase it , however, especially the reasoning behind not posting the ingredients on the web, stating that it would be better reading it from the bag " after you bought it", like that would make any difference....

I never stated that his reasoning was for people to read the ingredients after they bought the food.  I said that he wants people to talk to someone who knows about the food and the ingredients so they can learn why certain things are used in the food.  He has a point with this....the popular thing is to be down on by-products and he has reasons for using them.  I would have NEVER used a food with by-products before.  Had I just bought a box of this food and read the ingredients without talking to someone and learning why he uses what he uses I may not have given it a chance.

I know that the store that is near me who carries the food had someone from Abady come to the store to teach them about the food before they started to carry it. 

I certainly don't need a job with Abady or any other company and I really don't care if people use his food or not.  I doesn't matter to me.  I simply stated that I and my friends have had nothing but great experiences with Robert Abady and his staff and we are thrilled with the results we are getting from his foods.

He has been there for all of us with all of our questions and problems.  All I can speak of is my experience with him...what he does with other people I don't know.

I don't buy that logic either. Apparently this food is as scarce as hen's teeth, so who is the prospective customer going to talk to?  I don't know anyone that has even heard of that brand, and I know scores of people that are really into dogs from both t he shelter and the dog park I visited every day. As I said in another post, to me ,it bears a similar business model to the Snake Oil Saleman at the county fairs of yesterday. They might have one or two people standing on the stage  braggin up the stuff,  telling the audience  how great the Snake Oil is and how it cures everything from bad eyesight to a low IQ.  They obviously didn't want people to know what was in the stuff, because if they did, they wouldn't buy it on a bet.

It just goes back to the issue of being afraid to publish in a public area for all to see, what the ingredients of your very expensive dogfood are. If I made a dogfood that I felt was better than some of the really good foods out there, that have their ingredients posted clearly on the websites for everyone to read, I would proudly post what I have in my product on the web .  If I realized that my product really wasn't that good, I probably wouldn't want people to compare my product to the others, and would attempt to hide the ingredients and try and convince people that it is not necessary for them to have that information.  " Trust me, I wouldn't steer you wrong[8|]"... Sounds like a used car saleman trying  to sell me the current  rattle trap he has on his lot.  I do have to say that the guy heading this company  must be a marketing genius, to convince people to spend a great deal of their money on a food made with by-products, lard, and some of the other cheap ingredients  mentioned on this thread.

The reason that he doesn't put his ingredients on his website is that people will go and read the ingredients and not understand why he uses what he uses.

Since I wouldn't "understand" I guess I better leave it up to Mr. Abady to make the decision for me.

or not...

There is simply no reason for 35lb to cost $130.00. Really the only thing different about Abady is it is extremely high in fat. I'm not saying high fat is bad, but it still does not justify that cost. I think he doesn't post the ingredients because he doesn't want people comparing the ingredients and guaranteed analysis with other brands and finding out that they are paying at least double for a similar product.

ORIGINAL: Raven778944

The reason that he doesn't put his ingredients on his website is that people will go and read the ingredients and not understand why he uses what he uses.

Since I wouldn't "understand" I guess I better leave it up to Mr. Abady to make the decision for me.

or not...

There is simply no reason for 35lb to cost $130.00. Really the only thing different about Abady is it is extremely high in fat. I'm not saying high fat is bad, but it still does not justify that cost. I think he doesn't post the ingredients because he doesn't want people comparing the ingredients and guaranteed analysis with other brands and finding out that they are paying at least double for a similar product.

High in fat because it is probably  full of lard......