azul
Posted : 8/4/2007 2:54:10 PM
ORIGINAL: willowchow
He must not be that way with his vendors though. Because I know a guy who runs a online pet food distrubution company and he's very fussy about who he deals with and what brands he carries. I know he wouldn't put up with that kind of treatment.
Robert Abady is a wonderful person with wonderful products. I am sure that he would be rude if he were treated that way but I and my friends who also use his products have had nothing but great experiences with him, his staff and his food.
Where else could you find the owner of a pet food company willing to stay late and meet with you (someone he doesn't know) because your dogs are refusing to eat their Timberwolf and the compay won't give you any information. I know that I was not the only one having trouble with TWO at the time and I know that I wasn't the only person to call and question it yet I was told that they had no other complaints and that nothing changed and nothing was wrong with their food.
I called Abady one day after half of my dogs refused 3 different bags of TWO for 3 days (three different varities). I had looked at Abady before but I was skeptical of it, it was expensive, weird and had those "evil by-products" in it. However, I was at a point that I tried just about all of the good holistic type foods and the only thing that I found that did agree with my dogs was TWO as long as I supplemented it. My dogs wouldn't eat, I really felt that something was wrong with this batch that I got in and he was my last option.
I called there and talked with a member of his staff, I told her what my situation was and asked her about a distributor near me. She took my information and said she'd get back to me. In less than a half hour Robert Abady called me, agreed that it didn't seem right that they would stop eating a food that they had been eating and offered to stay late and meet with me. Off I went to Poughkeepsie.
He was wonderful, he spent hours with me going over the foods that I had fed in the past, his different formulas, my individual dogs and their issues....he was great. He and his staff were very welcoming and helpful.
I finally left there taking along the food that he suggested for my dogs. I was still skeptical of it, it sounds too good to be true. My dogs won't need supplements? My dogs who are according to their allergy tests are allergic to some of these ingredients won't be allergic to this food? I'm not going to need to give my seniors NSAIDs anymore? All itching, even normal everyday itching will stop? This guy was nuts....but I tried my other options and this was my last thing before I went back to cooking for all of these guys (which I hated to do).
Normally he tells you to gradually switch foods over a week or two but I couldn't do that so my dogs got half Abady and half TWO in one meal and then all Abady the next. Everyone was fine. I was shocked but they all did well with the switch.
I have to tell you, they are all doing amazing on the Abady. Everything that he said would happen has happend. Since I switched my guys to this (both the dogs at my house and my co-owned dogs who live with other people) 3 other breeder friends have also switched to Abady. Two did shortly after I did and one just started last week. Of the 50+ dogs that have been on it for a while there have been absolutely no complaints at all. Everyone is thriving on it, from puppies to seniors. I haven't talked to the other girl who started last weekend so I don't know how her dogs are doing with itso far.
The reason that he doesn't put his ingredients on his website is that people will go and read the ingredients and not understand why he uses what he uses. He prefers people to call there and get the information or to go to a store and talk to someone there. He's not hiding his ingredients, he just wants people to be completely informed and know why there are by-products and what by-products are.
I think I read somewhere in this thread that someone questioned why waggintails.com took the ingredients off of their site? That is because they had old ingredients on there and they were asked to update to the current ingredients. I'm not sure if they just took them off and aren't going to put the current ones up but I had also looked at them on that site and asked someone at Abady about the corn in the one formula and she told me that they didn't use it anymore and they were having that company update the site.
As far as the food being expensive....you get what you pay for sometimes. I feed mostly the Formula for Maint. and Stress along with his raw and it's more expensive than the TWO but I also don't have to supplement it or give out all of the medications that I used to give.
My opinion is that it's a great company to deal with and a great food. Maybe it's not for everyone but I haven't talked to anyone who has tried it and didn't stay with it.
Nickie