Dog Community

Warning to Orijen Feeders

Posted : 4/28/2008 2:28:29 PM

This was posted on one of my golde retruever forums this morning. This person is a long time member, not someone just coming on to make a post. this person also asked that we cross post to all forums we belong to. This is a first hand experience for this person, not hear say.

Hi Guys,

To all you Orijen feeders. Today a customer came in the shop to bring back a bag of Orijen this formula was the Senior. She has claimed there were large shards of bone chips in the food. So I said well bring the bag in so I could have a look, thinking like really lady? Sure enough there were litterally hundreds of loose bone shards and slivers they are very very sharp. They almost look like maggots. So I went and opened almost every bag of Orijen we have in the shop right now sure enough in the Puppy, LB Puppy, Adult and Senior there were many bone shards and slivers stuck in the kibble and loose in the bag. Some bags from diffrent lot numbers as well. Ironically, there were none in OUR batches of 6 fish but that does not mean they are not there. So if you are feeding Orijen please carefully inspect the pieces of kibble looking for whitish bones pieces. Agian, they are very sharp. I will try to attatch a photo later. We are in Alberta and the plant is about half hour from my place. I have been trying to speak with them all day - they will not return any messages. I am very disappointed to say the least we have completely removed it from a our shelves. I will try and get a few photos later on.

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Ths person is still trying to get ion contact, get a response from the compnay, but so far no luck. I will go back and copy and post the last post by Ash.

__________________

sandra_slayton

Posted : 4/28/2008 2:32:06 PM

This is a follow up post--after many had posted. Apparently the compnay still has not contacted Ash.

Quote:

Originally Posted by monomer

Ash...
Why don't you attempt another contact with the company (through their website contact info or an email) and include a link to this thread... that might motivate them to reply to you soon with a suitable response. The fact that they are ignoring you (a distributor of their products) makes me think they are busy 'fighting fires' and the possibility of lawsuits have them consulting with their lawyers on how best to handle this. I'm sure you'd like to hear a response from them just so you know what to tell your customers.

I can see about that. The thing is it is only made in one plant which is here in Alberta by Champion foods. I am thinking the same thing because there is NO way they cannot know. Maybe I will I will just keep emailing and calling stay persistent until I get a response. Exept for Champion foods and Orijen I am not sure who to call other then the FDA as Kimm had mentioned. Here is a link to the site www.championpetfoods.com/orijen/orijen

**If anyone is feeding this please skim through the bag and kibbles carefully** There were a ton of pieces in some bags and less in another but they were still eveident**

__________________
~ Ash

jettababy

Posted : 4/28/2008 3:21:24 PM

The same thing happened to me!! I have been feeding Orijen for about a week and right away I noticed the sharp white things. I thought they were just pieces of dried potatoe, but now that I think of it they do really look like bone slivers.

Thats scary....she could choke on those. I'm going to throw that bag away.

oranges81

Posted : 4/28/2008 3:42:53 PM

Don't throw it away. Bring it back to the store where you bought it and show them the slivers. If anything maybe they'll pull the bags from the shelves.

erica1989

Posted : 4/28/2008 7:00:07 PM

thanks for the heads up! I just started feeding Orijen to my pups (they love it) and inspected my bag - no white pieces found. I did check their kibble carefully when I poured it in the bowl - just in case.

So far so good! I'll pass the message along to my food lady, just as a heads up for her as well!

Thanks!

DanielleNY

Posted : 4/28/2008 7:36:14 PM

I found pieces of fish bone piercing some of the kibble in a 29 lb bag of Senior. I returned it to the pet store and exchanged it for the Adult formula. I e-mailed the company that day and received the following response that same day:

You are correct - those were fish bones you have seen in the food. The supplier of the fresh salmon experienced some mechanical difficulties, and we were shipped some salmon that contained these pieces. Unfortunately, and it was realised too late, but a limited amount of food was made before we discovered the problem. Once we realised it, we immediately stopped using it and rejected the rest of the shipment. I personally looked through the product made and did notice some bones (much smaller than the ones in your pictures, however) and was satisfied that the extent of the bone issue was very limited, and that the bones were sufficiently small that they would not cause any concern.

However, your pictures are evidence to the contrary, and I must offer our apologies for the worry this has caused you. I hope you are satisfied with the replacement bag, and please be confident that you will not see bones like this again. You may see a tiny white fleck from time to time, but certainly nothing like you have experienced this time. The mechanical problems the supplier had were fixed very soon after and they are taking extra precautions to make sure it doesn't happen again. On our end, I inspect every shipment of fresh salmon to check for bones.

Again, very sorry for this obvious quality concern.

Best regards,

Charlie Kaufmann

Champion Petfoods Ltd.

sandra_slayton

Posted : 4/28/2008 8:36:18 PM

Ash still has not had a reply even tho several e-mails were sent.

DanielleNY

Posted : 4/29/2008 11:19:18 AM

I

sandra_slayton

Ash still has not had a reply even tho several e-mails were sent.

'm not sure why not. I even received a second follow-up email from Diana in Customer Service the following day.

FourIsCompany

Posted : 4/29/2008 3:34:16 PM

Here is a thread about it on another board. They have also been in contact with the company and received an answer.

sandra_slayton

Posted : 4/29/2008 7:26:49 PM

Ash got a reply and it was basiclaly about the salmon bones and that munch of the food with the bones never hit the market.

pugs2

Posted : 4/30/2008 7:15:12 AM

After reading this on several forums, I checked both bags, one senior, and adult. All filled with sharp bone fragments sticking out of the kibbles. I just opened the senior this morning, so many, could not believe it. I bought my last two bags from Petfooddirect, when they had their big %22 off sale. So disappointed, why does this keep happening with dog food companies. These are really sharp pieces too, so no way am I am feeding it to my little dogs.

sandra_slayton

Posted : 4/30/2008 2:17:00 PM

Ash posted pictures she took of kibble pieces from two diffeernt formulas Somne made me think of a rhino horn sticking out of the piece of kibble. She also said she sliced her finger on one of them. This lady is a dealer for this food in Canada . Apparently more than just a "few bags" got out into the public.. If anyone wants to read the entire thread and see the pictures, got to www.goldenretrieverforum.com and yu can read responses and also see pictures.

sandra_slayton

Posted : 4/30/2008 2:22:13 PM

I forgot to add that as of last night, the compnay had not issued any woransing to the public or even to dealers and stores. I have not checked thee today for any more updates.

pugs2

Posted : 4/30/2008 3:43:08 PM

Here is a pic of the kibble pieces from my bag of adult. It was the same on the senior. Looks like teeth sticking out, and they are hard and sharp.

pugs2

Posted : 4/30/2008 3:49:35 PM

Shoot, my photo is not showing. I am sure it looks the same as from the Golden site. I'll try one more time.