Timberwolf Organics - We're Still Here!

ORIGINAL: chewbecca

nevermind, anyway. Everyone already knows that Chris (or anyone at Timberwolf) will NOT come out and say that their foods are NOT made by/manufactured by Menu. All we get is a "We were not involved in the recall".

Considering Menu foods doesn't manufacture dry food, I don't really see how the question is relevant.  I guess you could question the canned offering, but they are mostly a kibble company.

I am aware of that fact, as I feed their food.
BUT, when someone emails a company and directly asks them if menu manufactures any of their foods, and the reply is, "We are not part of the recall", that's not really answering the question, is it?

If they can say that Diamond does NOT manufacture their food, why not say Menu doesn't either if they indeed don't?

I'm not saying they do, but if not then it's kind of weird that no one is coming out and saying, "NO. NO WE ARE NOT IN WITH MENU", you know?

ORIGINAL: Luvntzus

Btw, what Eagle Pack post?

the recalled cuts and gravy ingredients one.
how is asking questions of the reps going to do any good if, in the name of consistency, all their product and company names are going to be edited out even if the post doesn't break rules. why would they even want to answer?

Wow guys... this post went wayyyy out of control for a second. I'm sorry if I broke any rules... I'll be more careful before I write things in the future.

I know this isn't much help to most of you, but I wanted to post our official Menu Foods response. I will answer any future questions I will get now, and say that we will not disclose whether we DO or DO NOT use Menu Foods to product our only canned formula, Pheasant and Herbs. As all of your know, the majority of our line (all 8 of our major formulas) are a dry kibble, and Menu does not produce dry foods.

OFFICIAL RESPONSE:

Dear Consumer:

Thanks for your question!

We at Timberwolf Organics understand that this is a very stressful time for consumers, as there is lots of information concerning the recall going around. I would like to start by saying that we are NOT affected by the Menu Foods recall, and just as a point of interest Menu Foods only deals in "wet" canned food, and not dry formulas.

Our products are produced in a high end facility which has a long history in the manufacturing of high quality feeds for companion animals. It has earned itself a reputation for producing some other well known natural pet foods in the industry, however this information is proprietary in nature and we are therefore unable to release this information.

Before any product enters our facility, before any truck is unloaded, inspection is made and random samples are taken. These samples are then taken to the facilities laboratory for screening, testing and analysis. The range of tests will also include proximate, aflatoxins, vomitoxins, peroxide values, microbial, temperature amongst others.

Our facility also has regular inspections by the USDA and APHIS. The plant is a member of the Pet Food Institute and as such is continuously updated on all regulation changes and is notified immediately of any outbreaks which would affect production so that any precautions or stoppages could be made.

All poultry based meals and frozen poultry are supplied and received only only from facilities process poultry and no other meats. These facilities are USDA/APHIS approved facilities. The poultry included in our formulas are all hormone and steroid free and contain human grade chicken fed on real feed with no waste included.

Fish oils are received only from suppliers that are USDA/APHIS/NMFS approved. Our fish oils are naturally preserved by the supplier.

Our facility have built a close relationship with all their suppliers conducting long term research and development to be at the top of their profession and the industry. Between them they have years of experience with which they are able to bring to the table the finest in companion animal food production.

ORIGINAL: Gizmo83036

ORIGINAL: Luvntzus

Btw, what Eagle Pack post?

the recalled cuts and gravy ingredients one.
how is asking questions of the reps going to do any good if, in the name of consistency, all their product and company names are going to be edited out even if the post doesn't break rules. why would they even want to answer?

this is kind of my opinion on it, as well. I mean, if they come back here and see that their posts have been edited, I would think they might find that offensive and decide to not even bother responding.
I could see if their initial posts said, "hey guys! This is_____from_____dog food company, buy our products at www.______.whatever. We're the best dog food company on the planet and all the other companies suck. Blah, blah, blah. So don't forget to stop buy and purchase our new, top quality dog food!" Or if they were even sneaky about it and were like, "Do you feel like your dog is eating too much grain product in their food or do you question if the meat in your dog's food is real. BUY OUR FOOD, IT'S THE BEST at www._____.whatever!"
That's not only spam, but it's sneaky spam. Then I can see deleting their posts. But I don't recall anything being sold in this post or in John's post. I could be wrong about John's post, though, as I don't remember his original post.


But thats ONLY my opinion. And I don't run this place.

Actually, they don't say they are not manufactured by Diamond, I mis-stated that.  They are no longer owned by Diamond.  The only reason I could think of is that they do not want to mention the name of another company.  That is often boilerplate legal policy.  Rather than mentioning another company's name, they are merely stating that there is nothing wrong with their food.  Also, if they are contractually obligated to not say who manufactures the food, that could include not answering any questions regarding the manufacturing of the food.  It all seems a little too secretive, but all I know is my dog is in perfect health and has never looked better since i put him on their food as a puppy.  That's good enough for me.

ORIGINAL: cporch

I will answer any future questions I will get now, and say that we will not disclose whether we DO or DO NOT use Menu Foods to product our only canned formula, Pheasant and Herbs.

Well, I won't be feeding Timberwolf Organics, kibble or otherwise. I expect a straight answer from a company that I'm trusting with my dog's health. [&:]

I have to say, this, coupled with Timberwolf's high turnover rate of employees, website problems, customer service issues, testing out different kibble in the market without even informing customers, packaging issues, random bags of Wild and Natural smelling rancid and not being expired... all of those things REALLY don't inspire a lot of confidence in the company or its product.

all of those things REALLY don't inspire a lot of confidence in the company or its product.

 
I agree. I also don't appreciate being nastily accused of not paying for a bag of food (because I used Paypal and they apparently had no record of it) that I did pay for. [>:]

ORIGINAL: Luvntzus

ORIGINAL: cporch

I will answer any future questions I will get now, and say that we will not disclose whether we DO or DO NOT use Menu Foods to product our only canned formula, Pheasant and Herbs.

Well, I won't be feeding Timberwolf Organics, kibble or otherwise. I expect a straight answer from a company that I'm trusting with my dog's health. [&:]

I have to say, this, coupled with Timberwolf's high turnover rate of employees, website problems, customer service issues, testing out different kibble in the market without even informing customers, packaging issues, random bags of Wild and Natural smelling rancid and not being expired... all of those things REALLY don't inspire a lot of confidence in the company or its product.

I'm very sorry to hear that you feel this way. If you would like to speak to someone in our PR department about this, you can contact Liz Highfield at 407-802-7868 or via email at liz@timberwolforganics.com. She may be able to address some of the concerns you have with our company, or our products. As always you can also contact me.

I hope this information is not in violation of the forum rules... if so, would someone let me know?

Thanks,

Chris Porch
Customer Support
407-802-7865

ORIGINAL: chelsea_b

all of those things REALLY don't inspire a lot of confidence in the company or its product.

I agree. I also don't appreciate being nastily accused of not paying for a bag of food (because I used Paypal and they apparently had no record of it) that I did pay for. [>:]

You can keep bringing up past issues that were truly unfortunate, but there are plenty of people who have never had any problems and swear by their products.  I guess if you feel you cannot feed their product because they can't say who makes it, that's your choice.  Hopefully you can find a good product, that your dog respondes to, from a company that is more forthcoming.

I have no isue with it as you were replying to a direct question. I do, however, wish that you would honor my email request regarding your avatar.

Enough. Leave the snarky comments at the door. That applies to everyone.

I guess my question now becomes: Is it common for companies to enter a contractual situation with a manufacturer that demands to remain unknown?

I'm clueless on this stuff. Honestly, my field will be occupational therapy, not business.

ORIGINAL: littlesaint

You can keep bringing up past issues that were truly unfortunate, but there are plenty of people who have never had any problems and swear by their products.

I'm glad it works well for you, but the amount of people who have mentioned problems seems severely disproportionate to the amount that hasn't had any.  

Chris, just FYI, I decided a long time ago not to use Timberwolf, for all the reasons Luvntzus mentioned, and also, I might put up with crap from a company with a good product, but we really had bad results with it.

ORIGINAL: chewbecca

I guess my question now becomes: Is it common for companies to enter a contractual situation with a manufacturer that demands to remain unknown?

I'm clueless on this stuff. Honestly, my field will be occupational therapy, not business.

And this question isn't directed at Chris. This question is for anyone who can answer it.


Man, it's a sad day when I'm quoting myself.