Royal Canin Forum Deleted My Post

Did you guys see their answer? They refer back to the rules, which say "n.) The Royal Canin Discussion Forum is not an appropriate venue for discussion about other pet food brands or products. Please do not post links to, recommendations for, or information about competitive products."

I would *almost* swear that wasn't there yesterday.

I would *almost* swear that wasn't there yesterday.

 
 It does seem strange that both of us would have missed it when we read the rules; if it was there I feel like a dummy for starting this thread and accusing them of shoddy behavior. Is Boomer doing okay except for the dandruff? If his skin infections are under control you could try Humilac for the dandruff;   [linkhttp://www.24hourpet.com/humilac-spray-p-290.html?osCsid=fa75f7d63b0f385cb8c550da06de4e1e]http://www.24hourpet.com/humilac-spray-p-290.html?osCsid=fa75f7d63b0f385cb8c550da06de4e1e[/link]
 The link is just to show you what it is; you may be able to get it at your vet and save on shipping. I get it at my vet for $8. Jessie has never had a case of dandruff as bad as Boomer's but she did have a lot of flakes in February and my vet recommended Humilac; it cleared the dandruff up right away. A month ago Jessie had dandruff again and after using it for 2 days it was completely gone.
   I'm almost certain that the SS 21 does have ethoxyquin; it has to be in all fish meal not destined for human consumption unless the company has a permit. Since the vet has put Jessie on weekly allergy shots for the summer to stop her flare ups I stopped feeding it to her yesterday. I mentioned her increased stools even though she's getting the same amount of food; that's probably because of the almost 2% increase in fiber but I also suspect that there is more grain and less meat than in the Eagle Pack Fish I feed Jessie.
  If Boomer's food doesn't have digestive enzymes you may want to try adding an enzyme supplement; I've heard that can help.

ORIGINAL: jessies_mom

Is Boomer doing okay except for the dandruff? If his skin infections are under control you could try Humilac for the dandruff;   [linkhttp://www.24hourpet.com/humilac-spray-p-290.html?osCsid=fa75f7d63b0f385cb8c550da06de4e1e]http://www.24hourpet.com/humilac-spray-p-290.html?osCsid=fa75f7d63b0f385cb8c550da06de4e1e[/link]
The link is just to show you what it is; you may be able to get it at your vet and save on shipping. I get it at my vet for $8. Jessie has never had a case of dandruff as bad as Boomer's but she did have a lot of flakes in February and my vet recommended Humilac; it cleared the dandruff up right away. A month ago Jessie had dandruff again and after using it for 2 days it was completely gone.

Thank you for the idea, I'll check into it.

He's seems to be doing okay right now. He had an outbreak of red splotches on his chest a couple of weeks ago, but they never bothered him and never progressed into bumps. He has a couple of little itchy bumps behind one ear, but they aren't spreading so I'm inclined not to think it's another infection starting.

I'm almost certain that the SS 21 does have ethoxyquin; it has to be in all fish meal not destined for human consumption unless the company has a permit. Since the vet has put Jessie on weekly allergy shots for the summer to stop her flare ups I stopped feeding it to her yesterday. I mentioned her increased stools even though she's getting the same amount of food; that's probably because of the almost 2% increase in fiber but I also suspect that there is more grain and less meat than in the Eagle Pack Fish I feed Jessie.

I'm pretty certain too, and I think their first answer was skirting the issue. Maybe they'll clarify for me now.

I did read though that only fish meal shipped on ocean going vessels must use it. The person talking about it referenced thishttp://www.setonresourcecenter.com/49CFR/Docs/wcd00009/wcd00990.asp

So I guess it's possible that they don't use it, but it's much  more likely that they do.

If Boomer's food doesn't have digestive enzymes you may want to try adding an enzyme supplement; I've heard that can help.

I use [linkhttp://www.thewholisticpet.com/moreinfo.cfm?Product_ID=603&CFID=10184514&CFTOKEN=99126345]Wholistic Digest-All Plus[/link] but only occasionally, as I've read that a dog can become dependent on them. I don't know what to believe about that, but even when I used it for a few weeks straight I didn't notice any difference so I've slacked off.

Okay, I'm not satisfied with their second reply either. Yeah I get that the formula is naturally preserved, but that doesn't tell me anything about the source fish meal. 

 I just read their reply and it does not directly answer your question. It repeats what they said before; that they use natural preservatives in SS 21. It seems they should simply state specifically that the menhaden fish meal does not have ethoxyquin, which is what you asked.

Kelly--read my post on your topic in the royal canin forum []

[sm=wink2.gif]

They refer back to the rules, which say "n.) The Royal Canin Discussion Forum is not an appropriate venue for discussion about other pet food brands or products. Please do not post links to, recommendations for, or information about competitive products."

It wasn't there yesterday. I LOOKED. When the thread came up I went and read the rules - that was NOT there. It is now though. heh

It wasn't there yesterday. I LOOKED. When the thread came up I went and read the rules - that was NOT there. It is now though. heh

 
I checked before posting the information about Eagle Pack since it's Royal Canin's forum and I didn't see it ; Kelly didn't see it either. Since you also checked it's probably safe to assume they snuck it in there. The thing is, all their allergy formulas use chicken fat and I wouldn't have mentioned a competing brand on their forum but I thought the EP Fish would be a good option since it uses menhaden oil. I did send her a pm with the information.

You guys got my curiosity up, so I checked out that board and thread.  Go check it agian, they clarified their answer this morning.  []

Ugh!!!! Pam's answer was nice enough, but was it really necessary for the other guy to pop in and be a smarta##?

It did seem unnecesary for him to add that comment, but I'm glad Jana and you pursued the matter and finally got a clear answer. I will feed Jessie the rest of the bag now without worrying about whether or not ethoxyquin is in the food. []

ORIGINAL: sooner
Ugh!!!! Pam's answer was nice enough, but was it really necessary for the other guy to pop in and be a smarta##?

 
That was my thought, too.  Of course, if they had specifically answered the original question, there would have been no "Failure to communicate". 
 
BTW- that was from Cool Hand Luke. []
 

Maybe I was wrong, but I really did think it was rude. Anyway, I got one deleted too. It was only up for a few minutes and said:

Thank you for the clarification Pam.   Matt, perhaps we could have avoided this had the first answer been clear. As it was it was clear that no ethoxyquin was used in the formula, but it was not clear by that answer whether it was used in the source fish meal.   I apologize for asking for clarification, I thought this forum was for customers and potential customers to ask questions. Your response was rather  rude and a turn off for a potential customer.

ETA: I just got this in an-email

Please accept my apologies, but per our forum rules, I had to delete your latest post.
My response on the forum was all in fun (did you see the little winking smiley face?),
and was in no way meant to be disrespectful of your request for clarification.

If you have any additional comments, you are welcome to email me anytime.

Please accept my apologies, but per our forum rules, I had to delete your latest post

 
 What rules? I just read them twice and there may be one that weakly applies.