Coworker Trouble...vent and need advice!

    • Gold Top Dog

    Coworker Trouble...vent and need advice!

    I am having a problem with a girl at work and I’m really not sure how to handle it.  Little background, I work in a fairly friendly department of 20 people, males and females, everyone chats and knows each other.  Most everyone talks about personal stuff at some point or all the time, depending on the person.  So there is this one girl who is a clerk, she’s not an accountant like the majority of us.  We’ve always been pretty friendly, but she can be very rude and she’s a know it all.  She is mean to vendors that call for payment, she insults employees, questions everything they submit to be paid (even if their mgr approved it), she wont get around to paying your stuff if she doesn’t like you (even taxes), she’ll make you redo expense forms several times instead of just making a coding correction, she will tell everything about a subject, even if she’s wrong, she wants everything now, but if you walk up to her, she will ignore you until she’s ready to talk to you.  I mean, she can be nice too, but she definitely has this obnoxious side of her personality.  I’ve tried to ignore it, not get involved in that stuff.  But when I did sit near her, I could not stand listening to her be so rude to people, I am just not like that and I feel it’s completely unnecessary, esp at work.  She has made enemies of most people outside our department.  Unfortuntely her supervisor doesn’t really deal with it and because the big boss loves her supervisor, she’d never do anything to this girl.  But because I just ignore her when she starts talking out of her butt, we’ve never had any problems.                                                                                                                                                                                                      Well I’ve been super busy the past two weeks as I was doing my job plus filling in for a girl on vacation, who herself has a busy workload.  Well I was working on something and I went into my boss to ask her about something and then this girl (we’ll call her Tina), comes in and says she need original bank statements for filing.  So I was like, okay, I’ll get them for you (they are on my desk, another guys desk and in the mailroom).  Well she continued to stand there staring at me, moving her knee up and down and I look at her like, what??  And she says very loudly, “IM WAITING!”   I was soooo taken aback.  I mean, who does that?  I was discussing something with my boss.  I was gonna get them when I was done.  So I reply back, I WILL get them.  And she walks away.  Well I’m sorry but that kind of attitude gets you no where (not to mention, she is not above me in any way shape or form, not that I care about that, but in this circumstance, I am not asking how high? when she says jump).  So I went back to what I was doing.  My boss got up to go across the room and I hear Tina telling her that she really needs the bank statements now and my boss (who is her supervisors boss as well) that I am busy and that she should move on in her filing and come back to it.  So my boss comes asks me if she can get them for Tina, I said, no, I’ll take care of it.  So finish what I was doing, went to the bathroom, checked my mail and the front desk girl asked me a question, so I spoke with her for a few and then went back to my desk.  Then I got the bank statements together and gave them to Tina.  It was less than an hour since she asked, I would have waited longer, but I was leaving for the day and I figured I’d just get it over with.                                                                                                                                                                                So the next day I come to work and was extremely busy in the AM and we have a 10 am deadline for this banking thing we have to do and it was like 950 and I was rushing to our controllers office to go over it with her before the deadline and Tina comes up to me (in the hallway) asking for the keycard out of the safe (I have the key to the safe where the keycard to print checks is).  I said, can you give me 5 minutes?  And I rush off.  I finish with our controller, come back to my desk, do the thing in the bank and take it back to the controller and get back to my desk and go get the key to the safe and open it up and there is nothing in there.  I asked my boss (who also has a key) if she gave Tina the key.  She said yes, she couldn’t wait.  Now I’m a little pissed.  I was gone for maybe 8 minutes; sorry it was over the 5, but come on!  She could have at least told me she already got the keycard.  So awhile later she comes back to return the keycard and I go to put it back and there is a sign in/sign out sheet, she signs it back in and reminds me I need to sign it in (I am only doing this because the one girl is out, I don’t usually deal with the safe, so at first I forgot that I had to sign it back in).  So I take what I had in my hand, a pencil, and go to sign it back in and she says in a very rude tone, “you have to sign it in pen, HONEY”.  I was just like, “do not call me honey”.  She’s only 25, who does she think she is??? So then she watches me very closely to make sure I close the safe correctly (give me a break).  So again I am a little annoyed.  But I go back to work.                                                Later that day, I was talking to my boss and she brought up the subject of Tina and I having a problem, so we talked about it a little bit.  Apparently at some point Tina had gone to my boss and told her that the reason I wasn’t helping her was because I was going around and socially talking with people! And that I’m doing it on purpose. I was just like excuse me???????  My boss knows this isn’t true.  But now I am so mad that she’s trying to get me in trouble with my boss.  The first day I didn’t do it immediately because I don’t respond to “IM WAITING” and the next day, I was honestly running around like a chicken with my head cut off.  But she thought I was doing it on purpose.  So the third day, she sent her boss to get the keycard from me (give me a break).  Now she’s completely ignoring me, acting like I did something to her.  I honestly don’t understand what happened. I didn’t do anything.  I thought we were friends, so I am pretty surprised at this total 180.  When the girl I was filling in for returned, we were talking about it a little bit and she has the same problem with Tina, she demands everything NOW.  This other girls boss told her not to give in to her because she’s not the boss and has to learn that not everyone is going to drop everything just to give her what she wants.  But I’m really not sure what to do now.  It’s just going to get worse, I just know it.  I’m too nervous to talk to her, I’m afraid I’d lash out.  It can’t stay this awkward because we’re in the same dept, we do work together and pretty soon they are rearranging the office and we’ll be sitting by each other again.   Does anyone have any suggestions or advice?  (sorry this was so long)

     

    • Gold Top Dog

    Sorry it's not keeping my paragraph breaks, usually only does that on my mac.

    • Gold Top Dog

    I have a suggestion.  Maintain a professional attitude.  Document everything.  Ask for guidance from your boss, and follow it.

    • Gold Top Dog

    Honestly dear, this is exactly what HR is for.  They can mediate the situation without being biased (like the boss' boss is?) and help both of you come to a resolution.  (I don't know if they'd bring her in with or without you.)  And maybe with HR knowing Tina is a problem (or you're having PROFESSIONAL problems with Tina), they'll keep an ear open if anyone else complains about her.  Squeaky wheel gets the oil.  Just make sure you stick to your guns, and be very professional about it rather than making it sound like it's a personal problem, which it isn't.  That's a tough situation you're in, especially if you have to work with her directly.  Better to nip it in the bud than let it simmer and you lash out like you're afraid you might.  Few things can ruin a good job more than bad co-workers!  Good luck!

    • Gold Top Dog

    I was having flashbacks reading your post!  I used to work with someone just like "Tina."  Luckily for me, she got pregnant and decided to be a stay-at-home mom, so she doesn't work for my company anymore.

    I did most of my correspondence with her over email, so I saved Every.  Single.  Email.  If I had a phone conversation with her, I would do an email "recap" and email it to her and cc my boss.  This girl would try and blame her screw-ups on other people, so this technique saved my butt on a couple of occasions.  I agree with documenting every time she acts unprofessionally, and if it gets to the point where she is disrupting your ability to do your job, which it sounds like she is, then you should request a confidential meeting with your boss or HR department, where you can bring your documentation and voice your concerns.  Be diplomatic and try not to make it sound personal against her.  But chances are, there are other people in your office having these same issues, and hopefully if enough folks speak up, Tina's supervisor will be able to speak to her about how she is behaving.

    Good luck, and believe me, I feel your pain!!!

    • Gold Top Dog

     I agree.  Maintain your proffessionalism.  The "Tina"s of the world are just not worth it.  I've met a few, oddly one was actually named Tina.  People that imagine some wrong that you did them and then try to make everyone take sides in their debate.  Those people don't make friends.  I've found that if you ask their "friends" how long they have known them, its typically only a short time as they tend to run out of people to drive away and turn on their friends.  Perhaps she has just driven the rest of the people in your department away and has only you left?  Maybe its just your turn.  Don't be hurt by it.  Just CYOA and be on your way.

    • Gold Top Dog

    Hey, next time pick a fake name that everyone doesn't happen to know a person really named Tina who fits the description!Crying  Some people named Tina are really nice!

    Why's everyone picking on me?  I'm taking my toys and leaving.

    JK...LOL (only leaving for the night, quitting time!)

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    • Gold Top Dog

    If your company is like most these days, they want to see that you've tried to work it out on your own first. 

    Sounds like you haven't gone down that road yet - on either side.  She brought stuff to your boss, and you are ignoring it until confronted by your boss.  Your boss doesn't want to deal with this and her boss likely doesn't want to, either. 

    So, look for a resolution, confront her with it - take an HR rep for coverage of your backside if needed, but make sure YOU are in control of the conversation that it doesn't become an HR driven convo, document experiences before and after, and escalate if things don't resolve.

    • Gold Top Dog

    I'm just not sure how to talk to her.  She's so bossy and dominating.  I feel like anything I might say to her, she is going to get defensive and more pissy and turn it into how shes right and I'm wrong.  A few months ago our dept was going on a "team building exercise" at the local mini golf place and she went and told the receptionist, "accounting will be gone until 2 or 3...hahahahahha".  Trying to rub it in her face that we would be out and she wouldnt.  So the receptionist sent her an email saying that she didnt appreciate that and thought it was immature and unprofessional.  Well of course she denied the whole thing and sent the emails to every person she could think of that was above the receptionist to try to make the receptionist look like she had started attacking her.  It was so ridiculous!  That's her favorite thing, immediately escalate everything.  I dread this situation!

    • Gold Top Dog

    Flashbacks indeed!

    This reminds me of why I left the corporate world, burned my pantyhose, ran full speed back to nature, and never  regretted it... that was 20 years ago.

    There are a few things though, that I did learn when in situations like yours.

    1. These people are crazy-makers who put entire departments or companies in a spin around them.

    2. These people are always backed up by someone in power who can change the situation, but won't.

    3. This situation will not get better unless there is unity and the co-operation of this person's boss.

    Good luck!

    • Gold Top Dog

    Jen-Talk to HR tomorrow.  That's what they are there for - under regulations that have to try to resolve the problem and keep the source hidden if you ask them to.  Trust me, its better if they hear from you first.  You might be surprised to find out that you are not the only one with a problem with Tina.  I had a similar situation once and went to HR because talking with the person would not have gotten me anywhere and I knew it.  HR indicated this wasn't the first incident and would get the problem resolved, which they worked to do.  Document everything and try to stay as professional as possible.

    When she asks you for something NOW, try to stay as calm as possible at that moment.  If you can't do it NOW, explain why and then followup with an email (bcc HR) when it is done saying someting like, "sorry I was unable to get the key immediately; however, I was trying to prepare for a meeting and needed 5 minutes to prepare.  Thank you for your understanding."  Blah blah, something like that.  Try not to give her a reason to complain about you.  I am not saying that you need to kiss her behind, but cover your hiney.  If it becomes a pissing match, you will never come out looking good even if you didn't start it.  If HR is brought in at the beginning then any meaningful complaint she has will quickly be discredited.  Trust me, companies don't want to deal with problem employees like her. 

    • Gold Top Dog

    Scripting is one option.  Take some time and think of exactly what to say following the rules of less (few words) slow (reduce your normal rate slightly) and low (use a calm monotone voice).

    I am not able to help you now.  I will take care of it when I can.  Thank you for letting me know.  Repeat in the same manner as many times as necessary.  (or whatever).  Put a copy of it in writing to remind you what to say.  It will help you remain calm and it sort of "documents" what you have been doing. 

    You might want to record the times but it may not be worth the effort.  Other than that, ignore her.

    • Gold Top Dog

    Get a tape recorder and put it in a pocket.  Turn it on any time she approaches you.  Record the date and time before you turn it off.  [Keep breathe mints in your pocket as an excuse for turning the recorder on.]

    This way you have some very good documentation of her demands and your responses.  You can also use it as a learning tool by asking HR to give you suggestions for alternate responses.

    Listen carefully to your voice tone on the tape.  It needs to be calm and level which can be very difficult in this kind of situation.

    Smile when you talk to her - even when you are on the phone.  It does come across in your voice.  It may help you to smile if you visualize her naked or imagine yourself hitting her over the head with a wet fish.  fish whack

    It sounds like this woman has a personality disorder and has never completely exited a child's "the world revolves around me" stage.  She actually feels threatened when someone does not pay her the "appropriate" attention.  Her self-esteem is extremely low and she uses bravado to try to make herself seem more important. 

    An illustration of how childhood problems effect adult responses:  My ex once yelled for me to come out to the garage to help him.  I responded "Just a minute!" and he angrily said "Never mind!"  Shortly afterwards I went out and asked him if one minute was really too long to dry my hands and put on my shoes and coat.  He said "No, it's just that when my mom said that she never came." 

    • Gold Top Dog

    As a manager I would offer this advice:

    If you have a good repore with your boss then start there. Talk to them about her attitude. If you have an HR department let your boss know that you would like to speak to HR about the situation.

    If you have an HR department go talk to them, be detailed in your problems with this person and focus on how it is affecting your work.

    Document every last little obnoxious thing this person does, but be aware that she may very well be documenting everything that she "thinks" you are doing wrong.

    Do not, no matter how tempting it is, get involved in coversations with other employees about what a ass your co-worker is being.

     

     

     

    • Gold Top Dog

    oy... i feel for you! it's been a while since i had to deal with a "tina"...

    but yeah, i wouldnt bother confronting her about it. she WILL spin it out of control, as she has done before. i can't offer much advice, but i do strongly second the email suggestion! do ALL communications in email with her! do NOT forget!! this way you have a record of all your professional communications. besides that, just dont talk to her personally. dont let her bother you. dont talk about her to others. but, yeah i would at the very least give HR a heads up, just in case she finds something wrong with you and goes to them, or someone else.

    good luck... oh yeah, i second picturing her naked Wink