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It works!

Posted : 7/23/2008 1:43:26 PM

This month when I paid one of my many student loans, I checked my bank statement and saw my payment was refunded and then charged again. I called CitiBank to make sure I didn't make a mistake, but nowhere on the phone tree was an option to speak with a PERSON, there was no way to inquire about a previous payment. I called all the 1-800 numbers and got the same phone tree. So my co-worker said "try pounding all the numbers on your phone..." I did, I pounded my fist on my phone, and it transfered me to actual customer service people!

Stick out tongue

Jewlieee

Posted : 7/23/2008 1:48:20 PM

haha isn't that terrible!! I hate those stupid phone trees. I refuse to sit and hit options for 5 mins only to repeat the same information when I finally get to a person.

Anonymous

Posted : 7/23/2008 2:24:14 PM

Yeah with my old job, when we had to call a mortgage company or something we would get that. You either hit all the numbers or usually "0" or "9" did the trick.

TheDogHouseBCMPD

Posted : 7/23/2008 2:24:25 PM

Ah CitiBank.....how happy I am NOT to work for them anymore. But from that...er..experience Wink I can tell you that almost all of Citi's customer service #s a rep can be reached by hitting zero, or by hitting nothing. It usually will repeat the menu a couple times (3 I think) but then if you continue to hit nothing it will connect you to a rep. One of those 2 options tends to work for most phone trees at other companies too.