Lynn
Posted : 1/26/2007 6:57:42 PM
ok, This is the way I'm thinking of it:
There is a discount for two surgeries done at once b/c of not duplicating some of the anesthetic costs and tubing, and whatnot.
So, she quotes you a price for two that covers the surgery stuff during one visit.
In comes the state paying part of it. They are probably like a insurance company - in that they pay reduced rates and you pay a co-pay ($10). But, the $10 that you pay and the money that the state pays does not add up to the set charges that they have for a spay surgery.
Original charge was for $ 315. New charge with state paying some portion is $ 150. Difference of $ 165 (savings). I don't know what the state is paying her, but I kinda doubt it's that much.
So, yeah, I can see her raising the surgery rate b/c I suspect she still isn't getting paid as much as she would have under the original quote.
I don't work in the industry, but that's my thinking on the subject (having dealt with insurance companies, this makes sense to me).
edited to add: I wasn't there so I don't know about her tone, but I suspect that a vet gets tired of defending his prices, and she just might have been irritable at having to defend the difference and didn't want to explain it. I'm not saying it's ok to be like that - but if she is normally very nice and explains things, and just didn't do a good job this one time, then I would explain it away with her being human. If she's like that all the time -- well then that just might be her normal bedside manner?