How Rude!!

Try and look at it from her perspective:

She calls. A woman answers and confirms that she is Jeny until she starts talking about the $ that this Jeny owes and she is responsible to collect for her employer. All of a sudden, the woman who readily answered to Jeny before she started talking about the $ is not Jeny, she's Ginny...and suddenly the "real" Jeny isn't there! She thinks, "Well isn't that convienient!"

She's probably had a long day, full of people who are angry with *her* because she is doing her job and reminding them that they owe her employee some $. They get mad, argue with her, probably yell, hang up on her, tell her that "So-and-So" has moved even though she just heard them say, "No...I don't want to talk to them" in the background.

I'm guessing that since you posted around five, it was near the end of her day. Her day full of the above.

I agree...what she did was rude. But I think she deserves some slack. She does a job I would never want to do!

WTF?  That IS rude!!

Curse my family and hers for these names they have given us!!

Aw, I like the name Virginia/Ginny!

She does a job I would never want to do!

That's the thing though, if she's going to be rude then she should consider a different line of work.  I talk on the phone all day to people that are either irate or crying because their computer won't work and even when I want to be rude back, I'm not because I made the choice to work in customer service.  People that are rude like that are what give call center employees a bad rap.

Did she identify the company she worked for?  I'd call and make a complaint.

That's why I always answer our phone...
"Hu Flung's, Chinese Restaurant!" (Are You Being Served? fans will recognize that one! [])
 
[sm=biggrin.gif]
 

i can understand her being a bit disgruntled but come on!
i honestly didnt catch the name of the company... some something Bender.. a collection agency i'm sure.... when she started rattling off all this personal info about someone elses bills... you know the privacy stuff... i automatically felt a need to stop her. some places you can get in trouble for doing that, even accidentally.
i know it sounded convenient, it would have to me too if someone did that to me, but ... to just emply they're a bold faced liar?
and the part that really honestly got my goat was that she hung up on me before i had a chance to explain! what a coward!

and good idea about "Hu Flung's, Chinese Restaurant!" ... the phone rang just as i read that and was very tempted... this time i refrained.
turned out to be my husband lol and he just laughed at the whole situation! what a punk!

and yeah i'm laughing about this now, but i was really steaming earlier...

It doesn't matter if the lady was having a bad day. It's inexcusable to tell someone that you don't believe them and then hang up on them. [&:] That's about as unprofessional as it gets and she should be written up for sure.

It doesn't matter if the lady was having a bad day. It's inexcusable to tell someone that you don't believe them and then hang up on them. That's about as unprofessional as it gets and she should be written up for sure.

Agreed.

Once a customer called me a liar and accused me of trying to make him look stupid (we've had tons of issues with this one person and this particular day I was the proverbial messenger).  I was casually telling the incident to my boss b/c it really didn't bother me all that much, but my boss freaked and called the customer to follow up.  I can't imagine what would happen to me or my job if I was the one who called the customer a liar!!

precisely why we have caller id. if we dont recognize the number, it goes to voice mail.

But what if I was to call?? You wouldn't know it was me because you wouldn't recognise it

I would answer the phone if you called me Becky!  I never recognize numbers, so I just suck it up & answer the damn phone.

Apparently only you would....Bradley will still let caller id get it....That reminds me...Bradley I lost my # can I have urs?

hmmmm.... good point. please leave a message and i will get back to you at my earliest convenience. []

i do occassionally answer if i dont recognize the number. but if it says unknown name unknown number... then it is almost for sure a telemarketer.

i wish the caller id on my cell would show the name of the caller and not just the number. if i dont have you programmed, then i just get the number in caller id. i cant memorize the number of everyone i know.

i get a lot of wrong number calls on my cell for someone named rosemary. it took me a while, but i finally figured out that rosemary is an 803 area code and not an 864 area code. why doesnt evey city require 10 digit calling? we never had this problem in atlanta. you had to dial all 10 digits there.

of course we had one of the largest calling areas in the country there. 678, 770, & 404 numbers were all local calls. right as we were moving the added another area code 478 i think. it started with a 4 anyways.

i always wanted a 404 number there. we had 678 numbers. everyone knew the 678 numbers meant you lived in the boonies.

it wasnt the boony boonies, but it wasnt mid town either. there were several malls within a few miles of our apartment. they built the mall of georgia right before we moved there. it was nice in the beginning. not many stores, but hardly any crowds (even on sat's). didnt take long though and it was packed wall to wall.

i prefer mom & pop type places anyways. so i didnt mind not going to the mall for everything.

the hardest part about living there, other than the traffic, was finding a safe place to ride my road bike. usually it meant driving out somewhere between lawrenceville and athens. hey to any gtc members who might be reading. that was the bike club i rode with some out there (gwinnett touring club).

whoa! sorry for the ramble. []

ORIGINAL: Boo1129

Apparently only you would....Bradley will still let caller id get it....That reminds me...Bradley I lost my # can I have urs?

sure it's 77

Hmmm I just tried ...it didn't work