calliecritturs
Posted : 2/28/2010 11:18:12 PM
meilani
On a side note, someone mentioned the difficulty of getting Armour Thyroid. Armour Thyroid has been on several manufacturer back orders throughout the years and as of last year, it's been on long term manufacturer back order. At my pharmacy, we only have a few tablets of certain strengths in stock. The only way folks can get it is if they manage to find a pharmacy that does not have a demand for it and actually has some in stock. Trust me, we don't like our patients to be without medication and we do our best to keep things in stock or even "inter store" meds from other stores but if a manufacturer does not make enough medication to supply the masses then we cannot fill scripts for it.
Yep you're absolutely right Meilani - and I have no problem with that IF they'd figure out a story and stick to it. My gripe is specifically a Walgreens problem -- not an Armour problem or a pharmacy in general thing.
My problem is that "the right hand never knows what the left hand is doing" and I've had 10,000 stories told to me .... they'll say they got some in, and have X number in stock at the store and I get TO the store and am told they knew nothing about it -- and then they "volunteer" to call other stores to see if they have it (after getting it out at 11:00 on Sunday nite at one point) only then to have the same guy get snarky with my husband because he "doesn't have TIME to call".
It's just incredibly poor customer service -- and there IS a generic that's supposed to be available that's a glandular and again 10,000 stories about that. I know Armour -- as in the 'brand' is tough to get hold of -- but gee whiz - jsut SAY SO ... don't blame your in-house lack of communication on each other.
One of my huge pet peeves in life is to have people in a company "blame" someone else in the company for something. I mean like you go some where to eat and the server 'blames' the kitchen or bad-mouths the management. DON'T DO THAT -- just say "I'm sorry you've had a bad experience" or something ... but don't slice 'n dice your co-workers to ME, the customer!!
I was making do with the USP (I think that's the right acronym) equivalent which was fine with me ... but it was the unceasing difficulty with Walgreens own problems within their own organization making it worse than awful. Don't tell me it's "there" and then when I get TO the store look at me like I have 9 heads and blame the call center. If you don't have it FINE. WE all ahve to deal with stuff like that - I'm not the enemy, I'm just the lady who needs it for her dog.
I know Armour's on back-order -- and I wasn't blaming them nor pharmacies in general. This is just an ongoing problem with Walgreens that makes me crazed -- my husband's gone so far to say that he never wants to buy ahything at Walgreens EVER again ... and 've talked with pharmacists, pharmacy managers, store managers, regional managers and talked on the phone and emailed until I'm blue in the face. This is just a Walgreens, in particular, problem. No slam meant to pharmacists generally.
Right now, with the ugly state of insurance in general in the US, people who work in pharmacies have to have the most difficult jobs EVER -- it's gotta be hard for you to deal with all the insurance regs/rejections and people upset because they can't get brand names, etc. -- talk about a thankless job.