A couple of days ago, Ash and I were leaving our apartment and walking to the car. As we were walking, a man was walking towards us, just crossing paths. Ash wasn't growling or anything, just sniffing the grass. When he got shuolder to shoulder with me, exactly as we were passing, Ash lunged at him and bit his arm. She then continued to growl the entire time I was apologizing to the man. I had no idea how to handle this situation or what to say to him, other than I'm so sorry because this has never happened.
Ash has never done this. She has air snapped at 2 vets who have made her nervous, but NEVER bitten anyone. I was so distraught because one, she bit someone. Two, I live in an apartment complex where Ash is clearly above the weight limit already (as long as she's not a problem, they don't say anything) and I can get evicted for having an "aggressive" dog.
Backing up a little, it was raining outside and the man was wearing a poncho. He had a thick coat on underneath the poncho, so I highly doubt she broke any skin. He said she didn't "really" bite him, but he just continued to stare at her. He asked if she was a Heeler and I said yes and he said, "She's protecting you." He didn't say anything after this and just kept staring at her. It was kinda weird. I kept apologizing and Ash kept growling and he finally said, "It's alright" and walked away.
Ash does growl at strangers and I have found it very difficult to walk her because she will lunge at anything that "rolls" by and will growl at strangers walking by. So I drive to areas and go at times of the day when I know people won't really be out. I'm thinking I may have been contributing to the problem now by keeping her away from people. I just don't know what to do.
I immediately started muzzling her whenever we come and go at the apartment because I just can't take that chance that she will do it again. I don't really know my neighbors, but I know that they all consider Ash to be scary because of how she growls. And you should see her when I put the muzzle on her! She hangs her head and looks the saddest, most pathetic thing ever. She won't move and I have to practically drag her everywhere. She won't even go potty with that muzzle on. She just stands still with her head hanging.
Can anyone tell me what I should do about this? How do I correct the growling and why did she bite that man? It's been on my mind since it's happened. Sorry for this being all over the place.