Okay, here's the situation: I've been feeding canidae for a really long time. i think it's a good quality food, for a decent price. My dogs have done well on it, and i recommend it to everyone. They have their own frequent buyer program that is independent of my pet store. Well about a month ago, i went in and tried to buy my usual 40 lb bag. They don't make 40 lb bags anymore, so i had to buy 35 lbs. I asked the lady working if even though i bought 9 40 lb bags of canidae, and my 10th was 35 lbs, if i only got a 35 lb bag for my free bag. She said yes. I was kind of annoyed with that, considering i had already bought 9 40 lb bags. Not to mention 35 lbs is the same price as the 40 was! Well, whatever. I got over it. So, i went in for my free bag the other day, but i had lost my original canidae FBP envelope. I asked for a new one. Turns out, they changed the rule and i have to buy 12 bags now. I know i might be being petty, but that's ridiculous that i can't be grandfathered in or something. I've thought about writing the company. What do you all think?