Timberwolf Organics question

    • Gold Top Dog

    Timberwolf Organics question

    I bought a bag of Wild n' natural yesterday and it didn't smell like the bag I bought last month- it was stinky, kind of like what I'd imagine Pedigree to smell like.
    I had my hubsnad return it for a fresher bag.
    The new bag had a different size kibble- these were larger and flat, like the elk formula.  The first bag was small and round.  This bag smells much fresher. 
    Anyone else had this issue? 
    • Gold Top Dog
    they must've changed it somehow.

    I've heard lots of people talking about it.

    Below this thread there is a Timberwolf contact info thread. You could try contacting them to find out what happened to their food, if you'd like.[:D]
    • Bronze
    I just got my bag of Wild n Natural delieverd directly from the company about 4 days ago. The kibble size is very tiny and round, and fragnant smelling. Makes you wonder if somehow they switched up the wrong formulas in some of the bags?


    • Gold Top Dog
    The one and only bag I have ever tried of the W&N I bought locally and it smelled like moldy sawdust (if that makes ANY sense at all...) it was GROSS and I thought that just must be what that particular formula smelled like.  The pups didn't like it and so I threw 1/2 of the 4 pound bag away...
     
    I have been surprised to hear that everyone says it smells great... perhaps something was wrong with my bag too?  
    • Gold Top Dog
    The W&N has always smelled good to me, and is a very small round kibble.  I've always purchased directly from Timberwolf.  Maybe the locals are not removing old kibble from the shelves.
    • Silver
    Hi Guys!
     
    Chris from Timberwolf Organics customer support here...
     
    I just wanted to let you all know that we are testing out some different kibble sizes, and wanted to assure you that the formula itself has not changed.  We love to hear your feedback on these issues... feel free to drop me an email at [email=christopher.porch@timberwolforganics.com]christopher.porch@timberwolforganics.com[/email] with your comments and questions!
     
    Thanks,
     
    Chris Porch
    Customer Support
    Timberwolf Organics
    407-802-7865
    christopher.porch@timberwolforganics.com
    • Gold Top Dog
    Hi Guys!

    Chris from Timberwolf Organics customer support here...

    I just wanted to let you all know that we are testing out some different kibble sizes, and wanted to assure you that the formula itself has not changed. We love to hear your feedback on these issues...

     
    Hi Chris! Thanks for joining us at idog.  Lots of Timberwolf lovers here![:D]
     
    I am glad to hear that about the kibble size as I have had a few bags with different sized Kibble and it always is a little puzzling... 
     
      The W&N has always smelled good to me, and is a very small round kibble.  I've always purchased directly from Timberwolf.  Maybe the locals are not removing old kibble from the shelves.

     
    This might very well be true since mine came from a local store and they don't order too frequently (in fact...the reason I even tried the W&N was because they were out of both formulas that I normally would feed and they were NOT planning on putting in an order anytime in the near furture as the don't have a a lot of TWO customers...)
    • Gold Top Dog
    I'll die if my local doggy healthfood store lady quits ordering timberwolf. I don't know how I'd feel if I had to order it online. That's kind of inconvenient. Especially since I won't feed Ella just any dog food. I'd be worried that it wouldn't make it to my house in time.
    • Gold Top Dog
    I have to order Timberwolf online as no one sells it around here. I purchase directly from Timberwolf. And I have to say they ship very fast which is great + free shipping. Can`t get any better then that. Oh ya I guess it can because Molly loves the taste too.
     
    Chris welcome to the forum. You guys are doing a very good job. Keep it up. Molly loves your food.
    • Gold Top Dog
    I'd be worried that it wouldn't make it to my house in time.


    Rebecca..I have NEVER had any problems with shipping (usually 5 business days) and I prefer to order online since the only 2 stores in my city don't stock regulary and are not anywhere close to my home.
    • Gold Top Dog
    The free shipping (on orders over $15) is awesome!! I'm considering switching my dog... he's on Royal Canin right now, but still has pretty dry skin and his eyes seem more teary than usual. I'd say allergies, but it's winter, so... maybe the food doesn't agree with him.

    What are the kibble sizes like? Are they big/small/medium?
    • Gold Top Dog
    Molly has had the samples of the Bison, Elk, Ocean Blue, and the Lamb with Apple. They are all small kibble size. I have not opened up the rest of the samples yet so I don`t know about them yet. Hope this helps.
    • Gold Top Dog

    ORIGINAL: cporch

    ...I just wanted to let you all know that we are testing out some different kibble sizes, and wanted to assure you that the formula itself has not changed...


    Just wanted to give my feedback- I LOVE the small size kibble for my Shih Tzu! Is there anyway to have two different varieties of kibble sizes, large bites and small bites?
    • Gold Top Dog
    Back when I was using the W&N, the second bag I bought had a very different, HORRID/foul smell to it (and it was a recently ordered bag, well before the expiration date, and didn't have any holes in the bag or anything like that)....not sure what was going on there.  If you look back I had some posts regarding the smell...
    • Gold Top Dog
    Hmmm, Wild & Natural is the one that I was going to try next. [:-] I wonder why that one is so much more "iffy" than the other formulas?