Who regulates TO??

Glenda I understand that your job is difficult but I did not attack/bash the individuals - I clearly stated that I enjoyed both their postings on the forum but felt that constantly saying the same thing over and over in very emotional and authoritative language was tiresome and I believe argumentative/misleading.
My post was to say lets make sure personal experiences are stated as such and would be best utilized by putting them in context/perspective.
Negative opinions/experiences are not in and of themselves more important than positive opinions/experiences.  I did not read the post that re-opened this thread as positive.
I am sorry you feel I was offensive - I was careful about my language and felt is was appropriate
Karen

Karen, I am sorry that you felt the need to address this on forum rather than in PM.
 
Perception is everything and if *I* felt that your post was potentially troublesome, you can bet that others did as well.  I do not wish to see an ancient thread turn into a battle.  Nor do I want to see those two posters rushing in to defend themselves and have this turn into a "he said, she said" situation.
 
I edited to avoid that possibility.

Thanks to e-mail notifications I was able to read the un-edited post and I didn#%92t consider it a personal attack, just a complete misunderstanding of the situation. I suspect Janice was trying to do the same thing I was, get all the facts out on the table for the discussion.

As for “personal gripes made to sound like facts” - these are facts. These are the facts of my, and others, personal experiences. I#%92ve never represented them to be anything else. This is exactly what happened and is happening.

From my experience on the four forums I generally read, Timberwolf hasn#%92t changed anything except that now they will occasionally answer questions – but only if it#%92s a question that they like. Otherwise they#%92ll ignore it, as Chris did with many here and as Jana experienced on the phone. They apparently can#%92t get their bag ordering right, or they wouldn#%92t have run out and their customer service people change every couple of months or so. So even though they talk a big game, in reality nothing has changed.

It#%92s not a personal vendetta, but I do feel strongly that a company entrusted with pets#%92 lives should be reputable and responsible, and be run in such a way as to inspire confidence. I don#%92t get that from Timberwolf, but if they ever really do change I#%92ll be the first to commend them, because I think they#%92ve got a good concept. But to me it#%92s not just about the ingredient list, it#%92s about a good product with good quality control and responsive customer service and an honest and reputable company standing behind it.

My beautiful girl, Lucy who died 12 weeks ago was on the BEST foods all her life; Innova, Chicken Soup and finally Nat Bal and didn't quite make 10.  My previous dogs who lived to be 14 and 16 were on Pro Plan b/c that is what the vet recommended in the 80's and early 90's.  Now, Pro Plan is considered a mid grade food but back then it was one of the best besides Nutro.  Everyone who said it is right; not every dog will do well on a given food

While I am glad that you didn't see it that way, OTHERS might have and allowing it to stand could set a precedent that none of us would enjoy.
 
Someone is gonna scream no matter what I do, so I do what I believe to be right in all cases and try not to worry about what people "like or don't like".

Too bad the republicans couldn't take over TWO, they would show them how to run something the right way.

Wow I know internet forums can get out of control but I was reading along page by page and then on page 9 its stated that this thread is a year old!!!!!!!!

 
Just for the "fun" of it, I thought I would post to tell you that I did the same thing. Last night I was reading and reading and all of a sudden got to where it said this thread is a year old. Give me a break!
Its like darned if you do and darned if you don't. If you start a new thead about an old subject,,,someone complains that there is alread a thread started about that subject. If you go back and reopen and old one...people think its new and read the whole darn thing before they figure it out.  Personally,,,I would rather a new one get started.
Abbysdad.....   [sm=smack.gif]

It would be more beneficial to for both of you to state your opinion and experiences in context - "this happened 12 months ago" or "a year ago this was an answer to an email"

The "phone issues" with me asking them about who made their formulas happened less than a month ago.  Sorry I didn't clarify that earlier.

The thing is, the issues with TWO are STILL happening. No one is dredging up year old problems that have been resolved. I think that people have a right to know about those issues and then decide for themselves if they feel comfortable feeding the food.

I think that people have a right to know about those issues and then decide for themselves if they feel comfortable feeding the food.

Thank You!

I agree. I was just about to order TWO for the first time, I am glad I saw this thread. It sounds like most of you asked legitimate nutritional questions that any other pet food manufacturer would provide to the public. I am going to call CS and ask a couple of questions, if they are unable, or unwilling to answer them then I will not be ordering from them!

Good customer service is very important to me, it sounds like they have grown too quickly, and maybe did not bother training their employees properly. I hope my experience will not be a bad one!

The thing is, the issues with TWO are STILL happening. No one is dredging up year old problems that have been resolved. I think that people have a right to know about those issues and then decide for themselves if they feel comfortable feeding the food.

 
I first thought why dredge up an old post, but the topic is still current and relevant. I for one have been tossing the idea should I continue to feed TWO, my Pugs do very well on it, or not because of my uneasiness with the company. Reading the last couple posts, especially by Papillon, has helped me go with my gut instincts, and to pass on feeding TWO. I don't sell dog food to my clients, but do recommend brands. I can tell you for certain none of my clients would be comfortable buying bags without labels.There are many other issues that I think have turned me off with this company. This is my personal choice not to feed TWO, and might be others that feel the quality of the food is worth feeding regardless of all these issues, but helps all of us make the choice we are comfortable with.   

Wow.  Go away for a couple of weeks and come back to another old "TWO is bad" thread on the front page.  Good to see nothing's changed [].

I am a TWO apologist as I like to call it.  I've used their kibble for over a year now and their canned since it's been out.  I do occasionally use EVO canned and Evangers canned as well, and I'm going to start rotating Orijen's new fish kibble and see how that goes.   I only feed the W&N because for my Lab, it is the perfect food, and that's really the bottom line for me.  Do they still have some customer service issues to iron out - perhaps.  Do they still have some QC issues to work out - maybe.  Are they secretive about where they make their food - yes, but a lot of premium companies are.  For me the proof is in the pudding (not trying for a pun here) and after trying other premium kibbles, nothing has been as good as the W&N from TWO.  I have never had a customer service problem (I order direct) and I have never had any QC problems.  I see others may have, but ALL companies have these problems from time to time and relatively speaking TWO is still a new company.  The problems themselves are magnified on forums like this (especially when old threads keep re-appearing) because you're dealing with a very small percentage of the consumers who use the product.  Plus there are a contingent of people, empowered by the Internet, that will criticize pet food companies regardless of what they may do to try to correct their problems, or what their product is.  For some of them, it's not even about the actual food anymore.

For people considering using the food, it's simple.  Once you wade through the real issues from the implied ones, if you still have concerns, try emailing the company yourself and see what they say.  If you don't like the response, don't use them.  If your concerns are put to rest, order their sample pack (you only pay shipping) and see if your dog does as well as mine.