sooner
Posted : 9/12/2006 3:23:37 PM
Um, this is pretty typical of TO and one reason that a lot of people either quit using them or quit ordering through them, instead using www.petfooddirect.com - www.onlynaturalpet.com or local suppliers.
I know of a few instances where people were billed and never received anything, or received it 4-5 weeks later. One of my bad experiences was ordering 2-33 lb bags and being billed for both, but only receiving one. I e-mailed every day, and called most days for probably close to 2 months, never got anything in reply, but suddenly the missing bag showed up one day.
They blamed their multiple problems on moving to a new facility around that time, but that was some time ago, they should have improved by now. From what I can tell at least people are answering e-mails now, so that part has improved.
That said... I know it's frustrating, but ordering it over the holiday weekend, and the fact that it is coming across country... they or UPS may just be slow right now. Good luck with it!!!