Ack!! Timberwolf really screwed up this time...

Fortunately, I don't have a conscience and Odie likes TWO.  I tried it.
 
I did see a page where they said they are having some shipping problems and problems with users signing in who were registered on the site prior to the upgrade.  Apparently, they have no idea how serious their shipping problems are.
 
The item is still showing in my shopping cart.  We will see what happens.  If they do ship it, I will PROBABLY do the right thing and pay them for it, since I needed to order soon anyway.  I wouldn't bet a lot of money on it or hold your breath, but I probably will.  []

ORIGINAL: brookcove

Isn't it awful? I feel like the kind of person who rushes to pick up the money when an armored car has a smashup. Except I'm sure no lives were endangered in TWO's accident. [sm=wink3.gif]

 
And that sounds like a good idea too! I'm worried about myself! []

Would it be unethical to go play the TWO lottery, for just a little bag of food maybe?

Sigh. Yes it would - I hate that old concience thing sometimes.

I was tempted, for about half a minute. Then, I decided that I wouldn't be able to do it. Teenie would probably really like to try their food.... I've heard that it's good. I doubt I'd even feed it, though.

they must have caught on. i just tried to go to the site and it says that their store is closed for maintenance.

Call me a devil but im going to try it before they figure out this craze!
 
Sooner: If you dont want the bag because its 'morally' wrong i'll take it off your hands! []

I would be so much more tempted to try this if I hadn't just bought a new bag of TWO last week!

I think I may have gotten there too late, the site is "Closed for Maintenance" The luck of some people!!
 
***Just to Add: If they are really going to charge that much shipping I see them going out of business, and like Ron said, now ya know how I feel!

Hello All!
 
My name is Carol and I am in charge of sales and marketing with Timberwolf Organics.
 
Just to let you know, we have been having serious issues with our website due to a new "shopping cart" that we are using and it has been a nightmare since August.  To top that off, we have had telephone and internet issues at the office for the past three weeks that hopefully are fixed now that a T-1 connection has been installed.
 
I do want to thank all in this forum for letting us know about this food issue.  We would have caught it eventually, but thanks to your diligence we caught it sooner.
 
To let you know, we never charge for regular ground shipping for our foods.  If you have purchased food Since August 4 and were charged shipping.  Please let us know and you will be refunded.
 
For those of you who have stated that you would not take advantage of our shopping cart error and try to get free food;  I have taken down your logins and would like you to contact me personally, we wish to reward your honestly with a free 16.5lb bag of any formula of your choice.  My email address is [email=carol.cameron@timberwolforganics.com]carol.cameron@timberwolforganics.com[/email]
 
Also, if any of you have any questions or problems please feel free to contact me (granted I mostly work with distributors) or Kristy Firth at [email=kristy.firth@timberwolforganics.com]kristy.firth@timberwolforganics.com[/email] and we will try to help you in any way that we can.
 
Thanks again and I hope everyone can remain a loyal TimberWolf Organics customer!

Yea right, i'll believe it when I see it.
 
As for the free shipping that wouldnt include Puerto Rico? TO is a very good food but I refuse to pay 80 bucks of shipping

ORIGINAL: LizzieCollie

Yea right, i'll believe it when I see it.

As for the free shipping that wouldnt include Puerto Rico? TO is a very good food but I refuse to pay 80 bucks of shipping

hahaha, no Lizzie, I highly doubt that Puerto Rico falls under "ground shipping".[]
I can STILL get TO cheaper from a store here, so I'll not be ordering any directly from TO.
And I'm only going to go back to TO if Ella doesn't do well on Nature's Variety.
I may try a different formula by TO in the future, but Ella didn't care for the Ocean Blue formula.

Geez...this must be a nightmare for TO.  I wonder how many bags were sent out w/o payment??

ORIGINAL: papillon806

Geez...this must be a nightmare for TO.  I wonder how many bags were sent out w/o payment??

That's what I was wondering too. That's GOT to be awful. Somebody is going to have to answer to somebody and I wouldn't want to have to be the one to have to provide THAT answer.

ORIGINAL: carolcam01

Hello All!

My name is Carol and I am in charge of sales and marketing with Timberwolf Organics.

Just to let you know, we have been having serious issues with our website due to a new "shopping cart" that we are using and it has been a nightmare since August.  To top that off, we have had telephone and internet issues at the office for the past three weeks that hopefully are fixed now that a T-1 connection has been installed.

I do want to thank all in this forum for letting us know about this food issue.  We would have caught it eventually, but thanks to your diligence we caught it sooner.

To let you know, we never charge for regular ground shipping for our foods.  If you have purchased food Since August 4 and were charged shipping.  Please let us know and you will be refunded.

For those of you who have stated that you would not take advantage of our shopping cart error and try to get free food;  I have taken down your logins and would like you to contact me personally, we wish to reward your honestly with a free 16.5lb bag of any formula of your choice.  My email address is [email=carol.cameron@timberwolforganics.com]carol.cameron@timberwolforganics.com[/email]

Also, if any of you have any questions or problems please feel free to contact me (granted I mostly work with distributors) or Kristy Firth at [email=kristy.firth@timberwolforganics.com]kristy.firth@timberwolforganics.com[/email] and we will try to help you in any way that we can.

Thanks again and I hope everyone can remain a loyal TimberWolf Organics customer!

Carol, you must have just been recently hired by Timberwolf.

I had problems with the product in the past including mixed types of kibble in the same bag, no expiration date on the bag, bad smell, etc. I sent numerous emails and tried to telephone and speak to someone. No one ever answered the phone or returned the emails.

If I had known about you, I would have asked you about [linkhttp://forum.dog.com/asp/tm.asp?m=112374&mpage=1&key=𛛶]this[/link] problem.

For those of you who have stated that you would not take advantage of our shopping cart error and try to get free food; I have taken down your logins and would like you to contact me personally, we wish to reward your honestly with a free 16.5lb bag of any formula of your choice.

Thats awfully kind of you all! I've been thinking of trying your foods for a while now, and maybe this would be a nice way to try it. I'm glad you were able to fix the bloop - I hope it wasn't too horribly damaging, and I also hope that many of the ones who received food in error will realize it and contact you all.

PS - I just now checked out the site (its been a few months since I looked) - I like the new look and new format. Glad the Salmon oil is back too!