Remember T.O.'s "Ooops, our shopping cart is not charging people."?

    • Gold Top Dog
    The shelter is getting a Christmas present!!
     

    Well, its an ugly story but it sure has a great ending for the shelter!
    • Gold Top Dog
    ORIGINAL: jjsmom06

    Ella handled the W&N pretty well.


    Rebecca...I meant to ask you if Ella eats the W&N OK??? it doesn't smell all nice and almost edible for humans like the other formulas do. Pru won't eat it and JJ will, but he is NOT excited in the least!



    W&N she eats with the most gusto. She likes the Ocean Blue, but not NEARLY as much. She's not as active so I put her on Ocean Blue. I'm been trying to keep her off kibble as much as possible because it messes up her poop. But her poop IS better on Ocean Blue than it was W&N.
    • Silver
    Anyone have any more dealings with this??/
    I had another call today and they want em to settle with them at .50 on the dollar of 50% of their mistake, even though I told them I did not ever get an invoice and I did not even finish going through the site?
     
    Want to see if anyone else has heard back from them....they said they just learned of the mistake 2 weeks ago even though it was in August that I got my food. 
    • Gold Top Dog
    The last contact I had was on 12/21 when Eileen called to let me know that they had some issues in customer service and some people that were no longer there, but they did find the orginal e-mails where I tried to get them to issue a return tag back in June(?). She said that it was their mistake and I shouldn't have to worry about the debt, they were going to dismiss it. That was nice, but the wording irritated me - like they were doing me a big favor when I'd been trying to get it cleared up for months.