dog.com customer service

We have found a really lovely home (of the dream house variety).  I have been using a plant stand for an elevated drinking stand.  It is pretty battered and way to ugly to put in this beautiful custom kitchen (cherry of course ).  I started to look for one on line.  I used a search engine and dog.com came up with an option.  It was on sale great.  When delivered it had apparently been damaged in shipping.  I called the 800 number.  A lovely woman clearly explained everything to me.  Asked a couple of questions and informed me they would be shipping a new one.  They took care of contacting UPS.  The second stand is on the way to my house.  WOW  this was so easy and they really lived up to their statements regarding customer satisfaction.  I do believe dog.com just made its way into my dog supplies favorites...