I edited out some of the post Glenda reported and sent this pm
"I understand that you were furious but this isn't the place to let
loose like that. I know you have been asked before to remember that
this is a public forum owned by a company- it is not acceptable to use
the language that you did, period. Both words and insinuations were
over the top.
Although people do rant on here it is with the self
control to use appropriate and acceptable language to the general
public. Please keep this in mind in the future.
Thanks, and sorry you had a bad day
Karen"
I hope that is OK