janet_rose
Posted : 9/19/2008 2:34:11 PM
I am so sorry that you are having to deal with this. My three siblings in Houston and Tomball lost power for 5+ days and one had a tree on top of her house, but that is nothing compared to your family.
Sorry I didn't see this earlier. I was working Red Cross volunteer shelter work and then came down with a respiratory bug. Maybe I can get back to the work tomorrow.
Be sure that all of your family applies for FEMA aid at www.fema.org. Double check all info and have someone else proofread because you will have to call in (or email or visit) to make most changes/additions later and the phones are jammed. A few of the fields can be modified on line - address, phone number, bank info.
After going to fema.org, click on "Apply for Assistance" (on the line just below the big FEMA letters). Read through the info in Step #1. Read or at least note the info available in Step #3. Then click on "Apply Online" in Step #2.
You should now be at the "Individual Assistance Center". Click on "Register for Assistance". You will need a SS# and the name(s) of your home/rental insurance company (if any).
The documentation that says that you can use the SS# of a minor child may be correct, but as of Wednesday, it did not work in the on-line system. We tried multiple times, so I hope you don't have that issue.
Keep reading and answering questions until you complete your application. I can't give more info on this part. I spent most of my time setting up userid's for checking on applications. Be sure to print a copy of your application.
To set up that userid go back to the "Individual Assistance Center" and click on "Review Your Application". Then click on "Create My Account". Fill in the information and specify the userid you would like to use (e.g. abcde3791). Be careful of upper and lower case. If you entered something like your birthday incorrectly in your application, use that same incorrect info here.
It will ask you for a temporary password (be careful of upper and lower case) and for an email address. The latter can even be a Yahoo email account. The email you get will contain your initial PIN number.
Again go back to the "Individual Assistance Center". There will be two of them in your history. Depending on which one you get, click on "Review Your Application" and then click on "Login Now". --OR-- Just lick on "Login Now".
Specify your userid and your temporary password. It will then ask for your initial/OLD PIN number. Enter the PIN from your email.
Next you will ask for that PIN again (don't ask me why) and it will ask you to create a new PIN/password of your choosing.
Now you have a userid and a new PIN/password for viewing your application online the next time you login. Don't forget them!!
You can contact FEMA at 1-800-621-FEMA (3362) or by email at FEMA-Correspondence-Unit@dhs.gov or at a Disaster Recovery Center (http://www.fema.gov/assistance/opendrcs.shtm). Have a copy of your application handy. In an email note your "case"(?) number. Sorry, but I don't remember what that info is actually called on the application printout.
Applicant's Guide to the Individuals & Households Program (available in English and in Spanish) - http://www.fema.gov/assistance/process/guide.shtm
What Happens at the Inspection? - http://www.fema.gov/assistance/process/dis_assis_process.shtm
What Can I Spend the Money On? - http://www.fema.gov/assistance/process/expense_assis.shtm
I Want to Have My Case Reviewed Again - http://www.fema.gov/assistance/process/case_review.shtm