Quite a few of us have these (well, except poor Bugsy, lol), so I thought I would share this experience with you guys.
Most of you know about Harry's car accident. We're not sure how it happened, but the D-ring on the collar broke during the melee. This is probably a good thing, because otherwise there'd have been a choking hazard, please don't take that statement to mean this is a defect or downside to the collars' durability.
When the D-ring broke off, the collar remained intact (where it's folded over and grommeted over the D-ring.) I called the company the week after it happened. The lady I spoke with was very nice, and said she'd never heard of this happening with other collars, but asked me to snap a few pics, so they could see if there might be something they should investigate, so I did and emailed the pics over.
Then, she said, after looking up my previous order, that I should be expecting a replacement collar in a few days. At no cost! I was flabbergasted.
To top it all off, they have a Regift/Recycle program. I sent the damaged collar back to them so they can either recycle the material or offer to donate it to a shelter that wouldn't mind the missing D-ring, and got a very nice Thank You email back from the same lady I spoke with on the phone.
Just wanted to relay my great experience with this company. I saw these collars in a boutique store last weekend, so might be something Dog.com would like to consider carrying as well.