Remember T.O.'s "Ooops, our shopping cart is not charging people."?

I agree, Ron.
But in T.O.'s defense, I will say that they DO make a good product, IMO (and lots of others' too), but this poor customer service crap is getting a bit out of hand.

I want a grain-free food and I don't know of any other brands that make any other grain-free foods besides T.O. and Nature's Variety. But the only grain-free that Nature's Variety has is their "Raw Instinct", and I won't be feeding that to my new foster. It's way too strong (the protein is WAY TOO high) and I don't want to risk runny poops.
Oh, and Innova Evo, but the protein is way too high in that, as well.

Know of any other grain-free foods?

I agree that TWO means well. But their company procedure could use some fine tuning.
 

Know of any other grain-free foods?

ORIGINAL: chewbecca

[linkhttp://www.dogfoodproject.com/index.php?page=grain_free]www.dogfoodproject.com/index.php?page=grain_free[/link]
 
Natural Balance Sweet Potato & Fish Formula and their Potato & Duck Formula are low protein and fat.

ORIGINAL: DakotasDoode

Know of any other grain-free foods?

ORIGINAL: chewbecca

[linkhttp://www.dogfoodproject.com/index.php?page=grain_free]www.dogfoodproject.com/index.php?page=grain_free[/link]

Natural Balance Sweet Potato & Fish Formula and their Potato & Duck Formula are low protein and fat.

I like those, but the protein is too low for my liking.
I know it's only 5% lower than the kibble I feed now, but that 5% makes a difference to me.
But, seriously, thanks for letting me know that those are grain free, because I did not know.[]

I agree that TWO means well. But their company procedure could use some fine tuning.

They need a SERIOUS overhaul in their CS...the only two places in all of my city that carry it...HATE working with that company and the only reason they do is that they believe in the product (and one place uses it on their own dogs).  One place said they had to get Mark on the phone for a 30 minute conversation to try and get past problems straightened out...so their poor service isn't just to the independent folks buying it, but also to the companies that order 500 pounds at a time...they need to really re-think how they do business...


And like Dyan says...if you were on of the folks across the country who actually did try to get "free food" then you need to pay up...but in the case of Kelly who has made great efforts to return the accidental order...they need to take of her better.  That's my[sm=2cents.gif]

I like those, but the protein is too low for my liking.
I know it's only 5% lower than the kibble I feed now, but that 5% makes a difference to me.

 
Same here but I prefer the >30% rotein kibbles.  Low/no gluten is more important to me than grain free so Nature's Logic is in my rotation. 
 
I haven't tried TWO other than a sample size and the inconsistent bags of bison kibble make me wonder about them.  I haven't ruled out the Ocean Blue but the company seems to suck in several respects.

Is it just me, or does anyone else agree that you shouldn't have to pay for it if it was THEIR mistake?  Isn't the company legally responsible for their own mistakes (strict liability??).

ORIGINAL: papillon806

Is it just me, or does anyone else agree that you shouldn't have to pay for it if it was THEIR mistake?  Isn't the company legally responsible for their own mistakes (strict liability??).

To the best of my understanding, yes they are responsible for their own mistakes.  And depending on how far they push this issue (e.g. collecting their money), they could find themselves in the face of a class action lawsuit.

ORIGINAL: papillon806

Is it just me, or does anyone else agree that you shouldn't have to pay for it if it was THEIR mistake? Isn't the company legally responsible for their own mistakes (strict liability??).

Uh, I TOTALLY agree.
ahahaha, that's why I made this thread.
As an individual human being with a conscience, if I received free food, I'd pay for it, IF I had the extra spare cash laying around. I would probably have done what Kelly did, MAYBE a little less of trying to contact them. As far as I'm concerned, Kelly is a saint-like customer and person because I would NOT have put that much effort into trying to return food that I NEVER ordered in the first place. And I'd have a few choice words for them if they tried to contact me down the road with a "When are you going to pay for that food???"
To me, it seems sneaky. It almost seems as though they're contacting ANYONE who ordered from them within the time frame of their website glitches, and they're trying to collect payment for food. There's a girl on another site that got contacted by TO yesterday and they're trying to collect money from her for food she ordered during that time. The funny thing is, she looked at her credit card statement and SWEARS she paid for the food already. I mean, she's going to look at it again, but what if she finds out she had???? What's that say about T.O. trying to collect money on food that has been bought AND paid for months ago?!?! Coincidence that they'd be going after not just people who got free food during a glitch, but customers who actually ordered AND paid?? I'd have to wonder.

ORIGINAL: jjsmom06

so their poor service isn't just to the independent folks buying it, but also to the companies that order 500 pounds at a time...they need to really re-think how they do business...

They shipped [linkhttp://forum.dog.com/asp/tm.asp?m=6235&mpage=2&key=silver∰]this[/link] distributor 16 bags of Serengeti that she couldn't sale because they were in plain silver bags with a sticker. They said they'd refund her, but from some of her other posts I don't think they ever did.

At least none of you are stuck w/2000lbs of it sitting in the middle of your diningroom ! I've got 8 cases of Serengeti in the old bags, 8 cases of Wilderness Elk and 16 generic bags of Serengeti ( silver w/an ingredient sticker ). Yep...I'll have to admit I was really PO'd and wrote them saying I didn't appreciate their 'bait and switch' tactics. They wrote back saying it wasn't 'bait and switch' and that the packaging plant did this all on their own w/o their knowledge. Yeah, right.

I agree the company should be liable for their own mistakes.
 
And if a customer already has a receipt of credit statement showing they paid for the item in question, the company has no legal recourse.
 
As much as I hate to suggest it, and knowing that a number of people here absolutely love TWO, they seem to be grossly mismanaging the company business and the whole things smells of embezzlement, to me. They've sacked the coffers and are trying to scrounge up more moolah to cover their debts, lest they go into receivership or seizure. But I could be wrong. Mine is only a theory, as opposed to ignoring repeated valiant attempts at contact and return of misordered or delivered items and then turn around and say "you owe us." What I am seeing from these posts is that the company is panicky desparate, as in, they might shut down in a month from lack of funds. And, that they are not really interested in having the food back but some money, instead.

Guess we can add this little indiscretion to the long (and growing) list of TWO "bloopers".
 
I can hardly imagine any reputable company EVER having to answer for a situation like this, much less contacting those who were the recipients of said error, expecting payment 6 MONTHS after the fact. However, there were a slue of people jumping on the band wagon when they realized there was a "glitch" in the TWO "cart" and, no offense, but if you (in general, you) were curious and tried it, then you really should feel obligated to pay for the food you received. OTOH, if you didn't know there was a problem with the website and honest curiousity resulted in food being shipped to your home, then your conscience should be clear.
 
I'm so glad that my dogs didn't like TWO when they tried the samples [] 

no offense, but if you (in general, you) were curious and tried it, then you really should feel obligated to pay for the food you received. OTOH, if you didn't know there was a problem with the website and honest curiousity resulted in food being shipped to your home, then your conscience should be clear.

That's the problem. There is absolutely no way for TWO to know which people were trying to scam them v. which ones were honestly looking at foods/pricing/shipping charges, etc.
 
This is just a horrible situation for everyone involved! []

That's the problem. There is absolutely no way for TWO to know which people were trying to scam them v. which ones were honestly looking at foods/pricing/shipping charges, etc.

This is just a horrible situation for everyone involved!

 
Granted, this is a very unpleasent situation. If the individual's involved honestly meant no harm to TWO and were mistakenly sent food, made appropriate attempts to return the food (to no avail), then they shouldn't worry about it. No harm, no foul. It's TWO's loss to bear.
On a personal level, I see this more as a moral issue. It's not whether TWO can prove or disprove who was trying to scam them or who was honestly curious, it's about your (generally speaking) original intentions that caused the food to be shipped to you and your actions when you received it.
Finally, if it actually went as far as court action, TWO would more than likely come out on the losing end, because you said, they can't prove anything. And given they long record of mismanagement and misrepresentation, I can't see a court ruling in their favor.
I'm sure that once they realize very few people are going to send them any money for this product that was accidentally shipped, they will stop hounding people.

Is it just me, or does anyone else agree that you shouldn't have to pay for it if it was THEIR mistake?  Isn't the company legally responsible for their own mistakes (strict liability??).

To me its all about honesty and goodness.  I agree 100% with Kennel Keeper. If you were fooling around with that website because you heard there was a problem, or if you actually got the food and are using it, you should be paying for it or making every effort (as Kelly did) to get it back to them. NO it should not cost you money to do this, but gee come on,,, if a sales girl at the store gives you the wrong change and you see it are you going to be honest or walk away and pocket it?   So the CS is bad and the company is not run properly, but two wrongs don't make a right in my book.