Tech Support FAQ

    • Gold Top Dog

    Tech Support FAQ


    The majority of emails we get regarding tech support have to do with how to perform the following actions.  Please read here if you are having a problem and contact myself or tech support if you don't see the answer.


    To Upload Images To Your Gallery:


    1. Click your "Edit Profile" link, and on the right hand side you will see a link saying "Photo Settings".  Click that. Make sure your gallery is ENABLED.

    2. On the right hand side of that page, you will see a link saying "New Photo".  Click that.

    3. On that page, click the Add/Update button.

    4. You will get a new screen pop up.  Make sure the circle next to "Upload File" is clicked so there is a black dot in the middle of it.

    5. Click the "Browse" button, and find the image file on your hard drive that you want to upload.

    6. Click "Save".

    7. Type in a subject for the image, and any tags you want to add to it.  Type out a description, too, if you want to. 

    8. Click "Publish".



    To Set An Image As Your Avatar:


    1.  Click "Edit Profile".

    2.  In the column on the right hand side, click "Profile Settings".

    3.  Click the "Avatar" tab.

    4.  Set "Enable Avatar" to "Yes".

    5.  Browse to the location of the image on your hard drive.

    6.  Click "Save".



    To Insert An Image Into Your Signature Space:

    1.  The image must be hosted remotely on a site such as PhotoBucket, which is free.

    2.  Click "Edit Profile".

    3.  Click "Profile Settings"

    4.  Click the "Signature" tab.

    5.  Insert the URL to your image, with image tags on either side of the URL, like this: [IMG]yourpictureURLhere[/IMG]

    6.  Click "Save".



    To Set An Image To Display On Your Main Profile Page:

    1.  Click "Edit Profile" in the top right-hand corner of the screen.

    2.  Click "Tell us about your pet".

    3.  Fill in any/all of the fields depending on your preference.

    4.  Click "Select Image".  This will bring up a screen of any photos you have uploaded to your gallery.

    5.  Select the one you want and click "OK".

    6.  Click "Save" at the bottom of the page.


    To Publish a Blog:

    1.  Click "Edit Profile".

    2.  Click "Blog Settings" and confirm that the bold text says "Weblog Enabled".

    3.  Click "New Blog Post".

    4.  Fill in the fields.

    5.  Choose one of the saving options.  Please note that only clicking "Publish" will actually display the blog for people to read.  Both of the others will only save it.

    Important note:  You all have access to a control panel for handling these and other functions.  Going to http://community.dog.com/controlpanel will take you into it.  It's fairly easy to navigate and does make some of these things much simpler. 

    If your problem is not related to any of the above, please contact tech support, or me. If there is anything else you'd like to see on here, let me know.




     

    • Gold Top Dog

    Bump. 

    • Gold Top Dog

    How do we change our avatar? I have tried to change mine many times by going through the steps but it just keeps on the same old one. 

    • Gold Top Dog

    I can only change mine by uploading from my hard drive...the URL option never seems to work for me.

    • Gold Top Dog

    ooo that worked. Thanks