tacran
Posted : 7/9/2013 6:36:04 PM
Jewlieee
We ring up our own groceries, bag them ourselves, take them out to our cars and put away the shopping carts. What's left?
The main reason we shop at the most expensive large grocery store in town is because they are 100% customer service based. There are NO self-serve check-out stands, there's often a separate person bagging your items while someone is ringing them up (if you have a lot of items), they push your cart to your, car, unload it into the car, and take the cart back.
All these things are done by clean-cut, cheerful, friendly staff (of all ages) who often engage in genuinely pleasant conversation, not just mumbling "How are ya?" If you need something, they take you to the aisle directly. If they don't have something, they'll try to order it. DH (as an "amateur chef";) often needs unusual ingredients, and they almost always accommodate him. If he gets a cut of meat for some special recipe, the butcher remembers the next time he's there to ask how the dish turned out.
Is our grocery bill insane for household of two? Abso-friggin-lutely. But, when I go into other stores on occasion, I get so annoyed by the lack of service, lack of store cleanliness and organization, etc., that I tell myself it's worth the extra cost.