"Took April for grooming, when I picked her up and got her to the car, I noticed what a terrible job they had done, was all choppy, ears were not cut nor was her tail. This has happened before, so back in I went and said I'm not satified with this cut at all. Groomer said, well in the winter we use different blade, I said well it's not the one I want used on her, I want it short, she wears coats and it is not a problem and I also want her ears and tail cut, geez, did he think I didn't notice! Anyway he took her back and did it right. One more time and I'm not going back, I'll give them one more chance, I've been going there for 6 and a half years and you'd think by now they would know how I want it cut and yet I have to tell them everytime.