starsenchis
Posted : 9/20/2008 2:49:12 PM
Their customer service is pretty bad. I tried emailing numerous times but there is something wrong with the contact form on their website and it kept telling me it was unavailable. I was finally able to get a small message through that said "Please email me, I am having trouble with your website contact form!" So they emailed back and asked how they could help.
I asked for the kcals per cup, weight of a cup and as fed% calcium of the Three new shredded blends- and I specified Chicken, lamb and beef.
This is the reply I got:
"Thank you for contacting Nestlé Purina PetCare Company.
We appreciate your response. Please know that our Purina (r)Pro Plan(r) brand Dog Food - Shredded Blend Natural Lamb & Rice Formula Adult Dog Food has 366 calories per 8 oz cup. The as fed calcium amount for this product is 1.27.
We hope that this information is helpful.
Again, thank you for visiting our web site."
First of all, a cup of kibble does NOT weigh 8 oz!! A "standard 8 oz measuring cup" of kibble always weighs about 3.5-4.5 oz.
So they didn't answer that question at all for me.
Then, they only gave me the values for the Lamb! I specifically asked for Lamb, Chicken and beef. I even spaced it out on different lines so they couldn't miss it.
And what country is this person responding from?? "Please know that our dog food has..." (?)
So I emailed back and asked for the kcals per kg so I can figure the weight of a cup out for myself. No response. It's been a week. I hope they are better about handling phone calls than they are with email.