Grooming at Petsmart or Petco...

    • Gold Top Dog

    Grooming at Petsmart or Petco...

    Some of you may remember the story regarding Whisper the Big Fuzzy that I dogsit for and her Petsmart grooming experience. Well, not too long ago, someone read my Sekc's Zoo My Space blog regarding this story and experienced the same situation with her dog. Because of that and other similar stories, I was thinking of making this a webpage on my website. The reason I want to do this because Petsmart/Petco are extremely popular, they always advertise grooming services and most people do not realize that not all groomers are created equally. Now, I'm not trying to bash Petsmart/Petco because I'm sure that there are good Petsmart/Petco groomers out there but what I want to write is basically a warning to do research on groomers because even though Petsmart/Petco are popular does not mean the groomers are qualified or that you're getting your money's worth.


    If I'm not mistaken, there are some folks who are groomers on here. Do any of you work for Petsmart/Petco or have any experiences with their grooming? What are the requirements to become a groomer at Petsmart/Petco? I've been reading that Petsmart sends their potential groomers to grooming school? Does anyone know what that entails?


    For groomers who don't work for Petsmart/Petco, have you had to fix botch jobs from them? If you had the chance, would you work for Petsmart/Petco? Why or why not?

    For those who take their dogs to be groomed, have any of you used Petsmart/Petco for grooming? Were you happy or unhappy with their grooming?

     If anyone has any other suggestions or opinions, I'd love to hear them. Thanks everyone! Big Smile

    • Gold Top Dog

     Petsmart has great benefits. I walked in, told them I was a groomer, groomed the manager's dog, and that was it. Of course, there's the usual probation period where you can be fired on the spot. They do offer on the job training for folks with no experience. First, they hire you as a bather/brusher, then they send you off for a month to learn to groom. Then, you come back, and groom 100 dogs under a manager's suprivision, make a portfolio, and get a certificate, if you passed everything. When I was working for Petsmart, I was showing and grooming show dogs, but most of the girls weren't into that, they were just pet groomers. I quit because of BS with managers, not because of any of the groomers.

     

    Grooming is not a standardized industry. There is literally no way to know if your groomer is qualified or not. I have no certificates, degrees, credits, etc in grooming. There is no degree available, and the certificates you can get.... aside from Certified Master Groomer, are basically just stating that you've completed such and such's program.

    • Gold Top Dog

     The worst groom I've ever seen happened to my Mom's dog was when she was about a year old.  It was an independent groomer, and she burned my Mom's dog belly so badly it needed vet care. The burn was approximately 6 inches in length.

    I personally worked with Petsmart in the grooming department for about 5 years.  I worked with two ladies who did grooming competitions.  I worked with a really good crew of groomers back then.  The Petco down the street's customer's would bring their dogs to us to fix botched jobs...as well as customers from an independent groomers would bring their dogs to us.

    Yes, Petsmart does have a training school.  I am unsure if they made it mandatory, however; I don't believe it is.  My friend went through the program, and she thought it was well run.  My friend also worked for Petsmart as a groomer for a couple of years, before taking advantage of the additional training they offered (mind you both my friend and I went to a different type of high school, where we did learn the beginnings of grooming). 

    Everyone should evaluate where they are going to get their dog's groomed.  I personally hold no prejudice to bringing my dog to a chain, b/c well I worked for one as a groomer.  I evaluate the actual person, not the company they work for - particularly where there's security for working at a chain.  It is very hard to make it as an independent groomer in many areas, or find the benefits you could find at Petsmart or Petco. 

    • Gold Top Dog

    Max doesn't need grooming, but the dog I had before him (a lab/cocker X) went in to PetCo about once every theree months.  They did a fine job with him but it was just a matter of shaving the longer *cocker* hair down to where he looked like a mini-lab with cocker ears. Smile

    Joyce

    • Gold Top Dog

     I have watched groomers at PetSmart, they all seem to do a pretty good job.  I took April there twice when she was very young, but did not like what the girl did.  I took Bonnie there for her first groom, she was only about 4 months old, weighed about 4-5 lbs. just a tiny little thing.  Girl did a good job, but they charged me 53.00 this was without a tip, way to much money I thought.  I take her now to a private groomer who we both love, does a great job for 34 bucks.  In my opinion PetSmart is way to expensive.  I watched the woman they have at PetCo, have only ever seen one woman in there, not many go there, in my opinion she is way to rough with the dogs that I've seen her grooming and she even looks mean. lol

    • Gold Top Dog

     Like anything else, it pays to do your research.  There are bad, average, and great groomers working for Petsmart/Petco, just like there are bad, average, and great groomers working for indenpendtly run shops. 

    I don't take Kirby to the groomers so I don't have to much experience with them, though I did have a Petsmart groomer adamantly try and convince me I was going to need to get Kirby regularly brought in for a puppy cut because I was not going to want to deal with all his hair, especially the hair around his ears...  Wouldn't have stood out so much except she actually got in an argument with me when I told her I had no intentions of clipping him. Hmm

     

     

    • Gold Top Dog

     Thanks everyone! I really appreciate all of your help. Based on what I've read, Petsmart does have a grooming school but it's not mandatory. You can get a job there with no experience and if you show promise then you are selected to go to grooming school. So far, I've not read of anything regarding Petco's requirements so I'm dwelving deeper into the issue. If anyone has any more info, please let me know. Once again, thanks! Smile

    • Puppy

    Here is a link for those who were looking for information on groomer employment and training at Petco. I will soon be starting work at Petco,but I went to a grooming school and have been doing it for 8 years,so I won't have to do the school that Petco has.

    http://www.petco.com/Content/Content.aspx?PC=groomingsalon&Nav=119&=

    • Bronze

    i think you have a great idea, but i would not limit it to the chain stores. If you want to start this type of website, i would recommend directing it at helping dog owners choose a groomer in general, not just focus on big box stores.

     I worked for petco, and have known many petsmart groomers. Training is pretty much the same at both: if you have experiance in grooming, you can take a technical and start as a groomer if you pass it. If you have no experiance, you start as a bather/brusher and are then taken to academy after 30 days. acadamy last about a month (40 hours a week), then you return to your store, groom 100 dogs well, then are passed through the school.

     

    now that you knw what is suppossed to happen, ill tell you what really happened. I was hired at petco, and had no experiance besides owning my own dogs (i had been riding horses my whole life, which was the main reason i was hired). I did not start as a BB, they started me right in the school (which goes against their own guidelines). I was told this was b/c they really needed groomers at the store i was to be working at. The instructor was AWFUL. she was very very old (had nothing to do with it, except slowness and hard of hearing), and was not a very good groomer. 75% of my "training" was watching dog shows and talking about the different breeds and cuts. the other 25% were bathing dogs, and reading from a textbook. All in all, i received no training to make me feel competent as a groomer. before i had to sign a contract stating i wouldnt quit or be fired for 2 years without oweing the company 2500 bucks for the school, i told them i was not going to be a groomer and would rather be a bather/brusher for awhile (ironically, what the company should have had me do in the first place). there were 3 others in my school at the time, one became my grooming manager, and while a great person and good with the dogs, she was very slow (could barely get 3 dogs done in 8 hours which is slow even for a newbie) and did not feel confident with the training either. the other 2 thought the training was great, but also gave horrible haircuts before being fired for too many complaints against them.

    the training is only as good as the trainer. 4 weeks is not enough to learn grooming, but it is a good head start if the instructer is good. anyone who starts in grooming should know it is a lifelong learning experiance anyway, no matter where you recieve your training, you will have to keep up the educating long after you are in school/training. as i said, my trainer was awful, and it showed when you watched her students try and groom (including me). but the next zone from me had a trainer who was the us groom team, and was an amazing groomer. if i had stayed with petco, i would have gone back to the school and been taught by her. she was proof that amazinggromers do work for these places. I know many great groomers finally caved and started at petco/smart, and were very happy. they had control over the dogs they groomed, choose there own hours, and got benefits. for a groomer, who maybe has a family, working for a big box chain is a fabulous idea. and when a big box chain has a good groomer, that groomer makes bank. 

     training aside, the salon i worked for was great. the other groomer, besides the manager, was a good groomer and had a lot of repeat customers. the main thing ihated about working at petco was the store itself. They wanted the salon run like the store, which wasnt always possible. they wanted us to adhere to very rigid rules regarding opening/closing the shop, and would not budge when it came to our lunches. we had a very hard time with the store manager, who knew nothing about grooming. he would give customers refunds without talking to the groomer who did the job, making us sometimes wrongly lose out on commission, and would never order materials we needed for the salon.

     i have also worked for a few private salons, and will say the belief that your dog is safer at these places is just untrue. i worked for a place that had heated cage dryers on dogs in a room that was 80 degrees with nothing more than a lttle fan (and ths was only in april in southern calfornia, i would hate to be there in the summer). this place also never cleaned between dogs (pens, tables, tubs, etc), had mold growing on all the walls, and was just a disgusting place to be in general. yet, she did more than 20 dogs a day (charged over 50 bucks for all the dogs), and is stll in business after 15 years. why someone wuld walk in there and leave ther dog is beyond me, but i guess people really do trust you if you just own you own shop. say what you want about petco, but when i  worked there, we cleaned the whole salon top to bottom every single day, shut down if the salon was 80 degrees, and only used non heating dryers on the cages (and all dogs were hv-dried first).

     

    i think people need to be wary of all professionals in the dog world. unfortunatly, there is no real was to judge how "professional" someone really is, except by the work they do. I always tell people to ask others for referrals when it comes to dogs. and to not ask just anybody. When you see a dog that is obviously well taken care of, you should not hesitate to ask that person what services they use, whether it be for grooming, boarding, vet care, whatever. you can go in and question a groomer all day long, but they are not going to be honest about the accidents they have had, or how they treat the dogs (if it is indeed bad). they all say they are great and wonderful, and the only way to know how it really is to ask people who use that person.